thread My square isnt working in Archived Discussions (Read Only)

My square isnt working

Pureromancetena — Thu, 14 Nov 2019 19:53:05 GMT

Help my square isnt working

Re: My square isnt working

Joe — Fri, 15 Nov 2019 20:14:23 GMT

Hi there, @Pureromancetena - thanks for letting us know about this. Sorry for the circumstances, but nevertheless happy to see you here on the Seller Community!

What exactly is the issue you are experiencing? The more context we can receive here, the better we can assist.

If you are needing expedited support, I would recommend reaching out to our Support Team! They should be able to get you back up and running quickly.

Re: My square isnt working

kathystempel — Wed, 02 Jun 2021 17:08:24 GMT

I have taken payments with my square but none of them show up in a report.

Re: My square isnt working

JustinC — Wed, 02 Jun 2021 20:40:40 GMT

@kathystempel Sounds like you might be signed into the wrong account or location. Do you have multiple accounts with us?

Re: My square isnt working

kathystempel — Thu, 03 Jun 2021 03:07:29 GMT

No I only have the one account. When I processed the sales they went through just fine but I never received payment in my account or charged any fees that I can fine.

Re: My square isnt working

Joe — Thu, 03 Jun 2021 11:33:28 GMT

Hi there, @kathystempel - thanks for the quick reply. Stepping in for Justin on this one in his absence.

We would recommend flagging this over to our Support Team when you can. Based on your description, this has the hallmark symptoms of possibly having more than one account - which can often happen without realizing the 2nd account exists.

We will keep an eye out for your contact!