eGift Cards

DCphotog — Thu, 14 Nov 2019 20:04:25 GMT

I am new to Square and have a few questions. Is this the best way to get help? I couldn't find any contact information for customer service.

My only purpose for joining Square was to create a page to sell eGift cards for my photography business & I have a few questions:

(1) If someone purchases one of the cards will I receive an email notification alerting me? Since I otherwise don't use Square, simply having the item in the dashboard does me little good.

(2) Do I receive payment when a client purchases the gift card or they redeem it?

(3) Once I've received payment, do I have to pay a fee to transfer that revenue out of Square and into my bank account?

Thank you!

Re: eGift Cards

isabelle — Sat, 16 Nov 2019 01:17:31 GMT

Hey @DCphotog!

Thanks for posting in the Seller Community. We can provide answers here, or you can give us a call at (855) 700-6000 - but you'll also need your customer code. The steps to look up your code are here.

Here are the answers to your questions:

Yes, you would get a transaction notification for the eGift Card purchase, as long as you have per-transaction emails turned on. Otherwise, you'd have to look into the Online Dashboard to see the purchase.
You receive the payment when the eGift Card is purchased. This way, you get the funds whether the Gift Card is used or not.
At the time that the eGift Card is purchased, there will be a processing fee. When the eGift Card is redeemed, there will not be a processing fee.

We do standard 1-2 business day deposits for free after receiving a payment. If you want the funds sooner, you could link a debit card to use Instant Deposit. To have funds instantly deposited onto your debit card, there is a small fee. Here is more information on Instant Deposit.

Let me know if you have any questions about this.

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eGift Cards

Re: eGift Cards