thread Re: why does it say unconfirmed above a clients name that already came and paid for her service? in Archived Discussions (Read Only)

why does it say unconfirmed above a clients name that already came and paid for her service?

AngForeman16 — Fri, 15 Nov 2019 00:30:22 GMT

Other people that already came and paid the same day it says confirmed so I’m confused.

Re: why does it say unconfirmed above a clients name that already came and paid for her service?

Valentina — Sun, 17 Nov 2019 01:47:50 GMT

Hi @AngForeman16 - it sounds like your client didn't confirm the appointment before arriving for their appointment. If you have the Square Assistant enabled, your clients have the ability to confirm, cancel, or change their appointments by responding to a text message.

Based on what you've said, I'm thinking that your other clients confirmed their appointments by text and this one did not. Please reach out so we can get you in touch with an Appointments specialist if this doesn't clear things up for you!

Re: why does it say unconfirmed above a clients name that already came and paid for her service?

kelzsully — Sat, 28 Jan 2023 02:24:06 GMT

Mine says that and my clients ARE IN FACT CONFIRMING. The app is broken

Re: why does it say unconfirmed above a clients name that already came and paid for her service?

sayra — Mon, 30 Jan 2023 01:30:22 GMT

Hello,@kelzsully - Welcome to the Seller Community!

Thank you for reaching out to us here in the Seller Community. Can you please post a screenshot of what you are seeing on your end. We also recommend giving our Support Team a call between 6am-6pm Pacific Time Monday-Friday to gather more details related to your issue.