thread Re: Unlocking Square debit card in Archived Discussions (Read Only)

Who do I contact if my Square Card declines?

Tom27jr — Tue, 19 Nov 2019 14:28:36 GMT

I was traveling and using my square business debit card and it got denied and I was told to contact the financial institution. How do I unlock the card so I can use it again?

Re: Unlocking Square debit card

ashc — Tue, 19 Nov 2019 14:27:47 GMT

Hi @Tom27jr and welcome to the Community.

Really sorry to hear this happened while traveling! That's the last thing you want to happen on a trip.

I would recommend contacting our Support Team directly either by email or phone to look into these declines with you further.

I don't have access to your account to do so from here but they should be able to help you out from there.

Re: Unlocking Square debit card

Tom27jr — Wed, 20 Nov 2019 15:05:58 GMT

You guys locked me out of my personal funds I placed on my square card. An account I had for years asking to verify after years of having the account. I have no access to my personal funds on the card now that I actually need. If i knew you guys would locked my account, I would have kept it in my personal account. It was a business trip so I put it on square.

Re: Unlocking Square debit card

Edgemerefarm — Sat, 31 Oct 2020 19:57:35 GMT

Ashley, how is this possibly a valid response. Square decline 3 major purchases I made this am. No reason no excuse. Can’t reach anyone live and the robot on the message system can’t answer my question. I am beyond furious and about to pull the entire account and go elsewhere. The inconvenience was extreme and embarrassing. I have a farmers market that I was buying for. You left me with no veggies, no reasonable excuse and a completely failed day. Thanks