thread Re: How do I file a dispute for a purchase/charge? in Archived Discussions (Read Only)

How do I file a dispute for a purchase/charge?

AnitaS — Wed, 27 May 2020 11:36:42 GMT

I paid for merchandise and never recieved it. How do I dispute this and get my money back

Re: Hiw do i open a dispute

Kassi_ — Mon, 02 Dec 2019 19:12:01 GMT

Hi @AnitaS -

The best way to file a dispute is with your bank. Then, we would work with your bank on that dispute.

How to open a dispute for a purchase?

mali75m — Wed, 27 May 2020 11:38:04 GMT

The title of this thread has been edited from the original: Dispute

I need to know how can I open a dispute from a fictitious website? I want my money back. I ordered a product on 05/20/20 and they have not yet sent me the item I bought. I contact the seller and they said they do not see my order. The money was taken from my visa using Square, the name on the receipt is debra, 1706 e harwell rd., PHOENIX, AZ 85042 with an Auth code: 089662.

How can I dispute this transaction and get my money back?

Please help!

Re: Dispute

jjgard — Tue, 26 May 2020 16:48:33 GMT

I'd suggest contacting your credit card issuer to initiate a dispute.

Re: Dispute

JustinC — Wed, 27 May 2020 11:35:22 GMT

Sorry you're going through this @mali75m. @jjgard is right (thanks for chiming in) - your bank will be the best resource, as they have a process to challenge fraud purchases.

Once your bank initiates the Disputes Process, we'll work with your bank towards a resolution for the charge.

Re: How do I file a dispute for a purchase/charge?

David-scr — Wed, 13 Jan 2021 01:37:24 GMT

I need to file a dispute for a purchase I made with my square card

Re: How do I file a dispute for a purchase/charge?

Joe — Wed, 13 Jan 2021 12:45:56 GMT

Hi there, @David-scr 👋 Thanks for reaching out to join us here on the Seller Community!

Here is a helpful guide which will walk you through filing a claim for purchases made through Square Card.

Let us know if you have any additional questions!