thread Re: Can a customer pay an Square invoice with a check? in Archived Discussions (Read Only)

Can I request a check from a customer using Square Invoicing?

tricycle — Tue, 03 Dec 2019 18:32:58 GMT

I'm thinking of starting to use the Invoicing feature on Square. However, I don't want to take CC payments. Rather, I want them to mail me a check. Is there an option to not accept CC when using invoicing? If so, how do I do it?

Re: Can I request a check from a customer using Square Invoicing?

cmusicshop — Tue, 03 Dec 2019 20:18:26 GMT

I don't believe there is a way to keep a customer from using a credit card as it is a core function of the Square invoice feature (which, you've got to admit, makes sense as it is what Square does).

You could request it but I don't think you can prevent it.

Re: Can I request a check from a customer using Square Invoicing?

isabelle — Fri, 12 Feb 2021 20:16:01 GMT

Hey @tricycle!

If you wanted your customer to pay by check, you could send them an invoice, and within the invoice message, state that you would like to be paid by check.

To make it more clear to the customer, you could download the invoice as a PDF after creating it, and attach it in a manual email that you create. To download the invoice, please follow these instructions:

Visit Invoices in your online Square Dashboard > create a new invoice.
In the Payment drop-down, select Share Invoice Manually > select a payment due date.
Finish filling out the invoice > click Create.
Select Invoice and click More > Download PDF to save the invoice as a PDF or print it for your customer.

I hope this helps! Let me know if not.

Can a customer pay an Square invoice with a check?

beyondbeyond — Thu, 11 Feb 2021 22:37:56 GMT

Can a customer pay their Square invoice with a check?

Or would I cancel the invoice?

Re: Can a customer pay an Square invoice with a check?

nika — Fri, 12 Feb 2021 20:22:31 GMT

Hi @beyondbeyond! Welcome to the wonderful world of the Seller Community. 👋

I moved your question to this thread with some info about accepting a check for an Invoice. You certainly have the ability to send an invoice and then record a payment for it as a check. If you want to do this through the app, here's how:

Click on the invoice you're wanting to record a payment for
Select "add payment"
You should see the option "check." If you don't see it right there on the payment page, click "more." It should be there.

You'll see that you're able to record a payment for the invoice as a check. But note that you're not receiving any funds that way.

Hope this helps! Don't be a stranger!

Re: Meet our Square Online Team: How can we improve Square Online?

plantsof_texas — Fri, 16 Jul 2021 16:25:18 GMT

Hello and thank you for this opportunity.

I would like to know if there is a way to process payment types other than credit cards when a customer wants to pay an invoice. Some our our clients receive their invoices then come into our store to pay by check or cash and there is no way to process this payment type.

We end up having to take multiple steps to take care of our customer including re-ringing the entire sale at that moment, at point of purchase stand and then having to go back and edit or delete completely, the invoice that took time prior.

It seems that on our end, thru managements setting even, that a transaction could be completed, in store, with any form of payment that we accept.

And now you have "my two cents".

Brenda Swagerty

Manager - Plants of Texas

Re: Meet our Square Online Team: How can we improve Square Online?

ALUITY — Fri, 16 Jul 2021 22:51:35 GMT

We use invoicing and set up for check and cash. We use the Square Register. The register reports are horrible, because they only show cash and not checks. But the invoice "record payment" option lets you put in cash or check.. just be careful, if you also use the square cash register, recording the invoice at your desk paid with cash does not add the money to the drawer. It's very confusing.

Re: Meet our Square Online Team: How can we improve Square Online?

Tom — Wed, 21 Jul 2021 00:53:25 GMT

Hey @plantsof_texas, thanks for bringing this up. It looks like a few other sellers raised a similar question so we moved your post to this thread where you could see the Best Answer by @isabelle. Hopefully that gets you where you need to be. If any questions remain, please let us know!

Re: Can a customer pay an Square invoice with a check?

2020appliance — Sun, 21 May 2023 13:14:52 GMT

See this ridiculous. I have seen multiple responses from other sellers that say Add Payment and select check or other. Yet my Square app on my phone absolutely does not show that option. It won't even let me create an invoice and take payment manually. I have to email it to the customer. What am I doing wrong?

Re: Can a customer pay an Square invoice with a check?

Arie — Tue, 13 Jun 2023 07:00:05 GMT

You might not have enabled this as a payment method in your app yet, @2020appliance. Here's how:

1. From the navigation bar in your app, tap ≡ More.

2. Tap Settings > Checkout > Payment.

3. You can rearrange your accepted payment types by drag and dropping them. You can also re-add any disabled payment types by dragging them back up to "Main payment types".

Please let me know how you go 🙂