Processing transaction without zip code

Mquatrine — Sat, 07 Dec 2019 23:45:07 GMT

The square system is down could not get a signal I captured the card by taking a picture of front and And back of credit card I did not get the ZIP Code how can I process the two $35 transactions

can o force the transaction

Re: Processing transaction without zip code

Joe — Mon, 09 Dec 2019 19:34:45 GMT

Hi there, @Mquatrine. Thanks so much for reaching out here. We are happy to help! And also, welcome to the Seller Community! We hope that going forward, this space is proven to be a place for helpful resources and good dialogue with your peers.

I appreciate you taking the time to give context to your issue. To process transactions manually, we do require all relevant card information to be entered for security purposes. This includes the full number. ZIP code, and CVV. The only suggested work-around here would be to reach out to your customers to confirm their ZIP code, if possible.

Going forward, if you encounter any issues while taking payments, we recommend opting into using Offline Mode. This allows you to process swiped and dipped payments and then upload them to our system once reconnected to WiFi.

Let me know if you have any additional questions about Manual Card Entry or Offline Mode! I am here to help.

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Processing transaction without zip code

Re: Processing transaction without zip code