thread Re: Square Debit Card Compromised - Please help? in Archived Discussions (Read Only)

My Square Card was stolen! What do I do?

FPP — Sun, 08 Dec 2019 21:45:02 GMT

[The title of this thread has been edited from the original: Square Debit Card Compromised - Please help?]

I've had a Square debit card since they started offering them. Today I received two emails with debits of $106 and $212 at a Target store that I did not make, and the emails said that the transactions had been declined due to insufficient funds. I still have the money ($100) that the $106 transaction tried to take, but I am still missing the money from the second transaction, $212. Based on my balance activity, it looks like the transaction for $212 was attempted a second time and is listed as "pending". Support doesn't open until Monday - has this happened to anyone else? I've been using the Square app for 6 years, and the debit card for a year, this is the first time anything like this has happened.

How to order a replacement Square Card?

Absolutethatapy — Fri, 19 Feb 2021 21:00:50 GMT

This reply was created from merging an existing thread: How to order a replacement Square Card?

I lost my square card how can I replace?

Re: How to order a replacement Square Card?

kellyj — Fri, 28 Jun 2019 17:07:39 GMT

@Absolutethatapy Thanks for your post and welcome to the Seller Community. Happy to have you here.

You can cancel and reorder it from your Square app or online Square Dashboard. This will automatically cancel your card.

Square Card will take 7-10 days to arrive. Your funds will continue to accrue in your Square balance while you wait for your new card to arrive, and you can manually transfer that money to your linked bank account at any time.

To do so from your Square app:

Open your Square app > tap Deposits > Square Card
Tap Get help with card.
Next to Status, click on the blue “…” icon.
Select Report Lost or Stolen > Order a New Card.

From your online Square Dashboard on a computer:

Go to the Deposits tab > select Square Card.
Click Card Management.
Next to Status, click on the blue “…” icon.
Select Report Lost or Stolen > Order a New Card.

lost my card

crawfordsfloris — Tue, 19 Nov 2019 18:57:50 GMT

Re: Square Debit Card Compromised - Please help?

isabelle — Sun, 08 Dec 2019 21:44:12 GMT

Hey @FPP!

I am so sorry about that. It sounds like your Square Card was stolen.

Because we don't have weekend phone support available for all sellers, I would suggest disabling your Square Card in the meantime.

If your Square Card is stolen, you can cancel and reorder it from your Square app. This will automatically disable your card. Your funds will continue to accrue in your Square balance while you wait for your new card to arrive, but you can manually transfer that money to your linked bank account at any time.

From your online Square Dashboard on a computer:

Go to the Balance tab > select Square Card.
Click Card Management.
Next to Status, click on the blue “…” icon.
Select Report Lost or Stolen > Order a New Card.

We do have weekend email support, so I would suggest sending us an email so we can look into the transactions. Let me know if you have any additional questions.

What should I do if my Square Card was lost in the mail?

SturgellDesign — Fri, 19 Feb 2021 21:00:27 GMT

This reply was created from merging an existing thread: What should I do if my Square Card was lost in the mail?

I signed up for the Square Card a couple months back and never received the card. What is the typical wait time and where do I report the issue if it got lost in the mail? Thanks.

Re: How long to receive Square Card

Valentina — Wed, 22 Jan 2020 02:13:20 GMT

Sorry to hear about this, @SturgellDesign! You should have received your Square Card within 7-10 business days from the day that you placed your order. Since you still have not received it, and it's been longer than 7-10 business days, let's order a new one. Here's how:

Open up the Square Point of Sale app on your mobile device
Log into app, go to Balance, then select Square Card
At the bottom of your screen, hit Get Help with Card
Select I never received my card, and follow to prompts to order a new one

Please reach out directly if you need any help with these steps! 👍

How do I order a new debit card? The first one I ordered never showed

Sheffboyarjay — Sun, 26 Jan 2020 08:52:50 GMT

Need help ordering a new square card?

Re: How do I order a new debit card? The first one I ordered never showed

nika — Mon, 27 Jan 2020 19:42:29 GMT

@Sheffboyarjay I moved your post here so you can check out kellyj's answer above on how to order a new Square Card. Feel free to also call our team if you get stuck!

Never received my sqaure debit card

Macky1971 — Tue, 14 Apr 2020 21:18:18 GMT

Need info on my list debit sqaure card in the mail. How do I get a new one

Re: Never received my sqaure debit card

Joe — Wed, 15 Apr 2020 12:13:32 GMT

Hi there, @Macky1971 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you in the fold.

I've merged your post here with an existing thread of Sellers who were also having issues receiving their Square Card. I would take a look at this Best Answer from Valentina! It will walk you through some next steps to receive a new card.

Let us know if you have any questions!

i need a customer code

Christaxi — Tue, 23 Jun 2020 20:40:17 GMT

my Debit card is stolen card About $700 has been unthorized!

My card was stolen and given to a stranger by a bartender in vegas.

TroyWhitethorne — Thu, 09 Jul 2020 13:31:26 GMT

I was visiting Las Vegas and right in front of me my square card was given to a stranger by the bartender in front of me, and he ran out of the place with it....she the bartender Didn't even check his Identification and gave it to him....i asked her why she said I'm sorry...so i lost 4.000 dollars on my card....i reached out to square team and no response?? Or retrieving my money? I barely transferred 900 of my 4 grand i still had left back to my linked bank account...and who ever has my card is still trying to use it daily?????I'm gettn emails of insufficient funds n declines...daily and I'm so dissatisfied with square?? No one has called me to from the square team?? To do something bout this...i need my money back and check the camera of banks of where my card was used and find the guy who stole my card?????? Need help?

Re: My Square Card was stolen! What do I do?

CherylPerette — Sat, 01 Aug 2020 23:28:56 GMT

This just happen to me too! I never had this to happen to me. What I don't like about Square is they don't have a fraud department open or on call for things like this. They charged 8 charges!

Re: Square Debit Card Compromised - Please help?

CherylPerette — Sat, 01 Aug 2020 23:31:25 GMT

They spend all the money that I had in the account! Almost $300! They stole my number some kind of way. I have the card. The last place I use it was at Cracker Barrel

Re: Square Debit Card Compromised - Please help?

nika — Mon, 03 Aug 2020 11:45:16 GMT

@CherylPerette I'd suggest following the steps that Isabelle_ outlined above. You can also reach out to our Support Team.

Re: My Square Card was stolen! What do I do?

izzy14 — Sat, 15 May 2021 22:03:05 GMT

Trying to contact square is impossible .. need help ..

Re: Square Debit Card Compromised - Please help?

starfich21 — Wed, 01 Sep 2021 03:09:36 GMT

I still cannot figure out how to order a new card

Re: Square Debit Card Compromised - Please help?

Ria — Wed, 01 Sep 2021 20:58:38 GMT

Hi @starfich21 - Welcome to the Community!

Below are the steps for ordering a new Square Debit Card.

Visit the Balance section of your online Dashboard or Square app.

Once you've arrived, on the right you should see the option for it appear this way

Let me know if this helps 🙂

Re: My Square Card was stolen! What do I do?

amesee1 — Thu, 02 Sep 2021 02:02:58 GMT

i reported 2 fraud transaction on my square up card on 8/20/21 and they totaled $4200 and today the resolution is LOST. And I to further the investigation with merchant. I do not understand this process at all... who else can i get to help me