thread Adjusting the time of Daily Sales Summary Report emails in Archived Discussions (Read Only)

Adjusting the time of Daily Sales Summary Report emails

beards — Sun, 30 Apr 2023 21:42:47 GMT

We have 2 locations, one of which is new. I'd like to adjust the time of day our Daily Sales Summary Report gets emailed out for our original location. I swear there used to be a setting for this but I can no longer find it with all of the updates over the years. The new location sends that email at about 7pm, but our first location sends at 1am, which is pretty useless. I have tried to compare settings between locations but they all look identical.

Thanks in advance,

MCB

Re: Adjusting the time of Daily Sales Summary Report emails

_Violet — Tue, 02 May 2023 21:43:54 GMT

Hi @beards - Thanks for reaching out to us here on the Square Seller Community👋

I think you may be referring to the Reporting Hours feature. If your business has unique hours, you can also customize the time you’d like transactions grouped for daily transfer. This is called your close of day time. Read more about customizing your close of day time here.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: Adjusting the time of Daily Sales Summary Report emails

beards — Wed, 03 May 2023 03:41:54 GMT

Thanks for responding. The reporting hours section isn't location specific as far as I can tell, and is set for 12am-12am as default. So I don't think has an effect? Otherwise both locations would be sending email reports at the same time (and likely after 12am). New one is sending at 7pm, the old one is send at 1am.

I had already checked the close of day time, and it was also set at the 8pm default for both locations. I changed to 7pm at the old location to see if that makes a difference, but the new location is set to 8pm as well and the email reports come through at 7pm, so again I'm not convinced that is the culprit.

I swear there used to be a setting specifically for when emails get sent each day but I cannot find anything like it anymore.

Re: Adjusting the time of Daily Sales Summary Report emails

JJ_ — Fri, 05 May 2023 13:43:14 GMT

I looked into this for you @beards and these emails are in fact tied to the Business Hours (end of day to be specific) of each respective location. If this isn't the case for you then I recommend reaching out to our direct support team so they can take a closer look into this matter and point you in the right direction.

You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.