thread Re: Totally lost with this software in Archived Discussions (Read Only)

Totally lost with this software

capecodlocks — Tue, 10 Dec 2019 18:55:15 GMT

Because the amount Square shows isn't the same amount the customer's invoice was for, it's so very difficult to match them up when it show up in Quickbooks. I also have to record it manually to account for the difference. For something that purports to be easy, I'm finding it very labor intensive.

My question is how do I find a report that will quickly show me the customer who paid a certain amount. I have two Square amounts showing as deposits - pardon me, "transactions" - but they don't match any sales on that day. This is a serious flaw that needs to be addressed. If so many of our customers didn't pay by credit card, I wouldn't be stuck with this.

Re: Totally lost with this software

VanKalkerFarms — Wed, 11 Dec 2019 13:58:53 GMT

I'm not 100% sure what you are looking at.

Whatever the invoice is is what the customer will pay.

Square takes their percentage and the rest is yours. Each transaction has the amount charged and the amount in fees paid.

Re: Totally lost with this software

Valentina — Thu, 12 Dec 2019 02:17:30 GMT

Hi @capecodlocks - if you could please provide a bit more context to the question you're asking, we'll be able to better provide an accurate and detailed response here!