thread Re: I need to change my login email how do I ? in Archived Discussions (Read Only)

I need to change my login email how do I ?

Cindyrisk — Tue, 10 Dec 2019 20:35:08 GMT

This is the most difficult company to deal with it’s not letting me change any of my information and I no longer have access to this old so now I have money that is stuck in the account

Re: I need to change my login email how do I ?

isabelle — Wed, 11 Dec 2019 21:38:42 GMT

Hey @Cindyrisk.

So sorry you've had trouble with this.

What exactly is happening when you try to edit your email address for your Square account?

Here are the steps to do so:

Visit Account & Settings in your online Square Dashboard.
Under Basic Information, click Change next to the current email address.
If you already have 2-Step Verification enabled, enter and confirm the new email address you’d like to associate with your Square account > Change.
If you’re not already using 2-Step Verification, select whether you’d like a verification code sent to the current email address or your mobile phone number > Next.
Enter the verification code > Submit.

I look forward to hearing from you and figuring this out!

Re: I need to change my login email how do I ?

RJones1 — Sun, 02 May 2021 07:17:31 GMT

This allows a change of email, but not the Login Email, which is what is used to change cards, etc.

I no longer have the original domain email, &now cannot update my account with new card info.

Help...?

Re: I need to change my login email how do I ?

sayra — Mon, 03 May 2021 00:52:54 GMT

Hey, @RJones1.

I want to make sure I understand your question. Are you looking to change the email of your Square Online Store or Square account? If you are attempting to log in via the Weebly website here, you can use your Square account email to access your Square Online Store.

One last thing, can I please get your website URL address?

I'll be on the lookout for your reply.