thread Square Marketing: Are unsubscribed customers automatically removed from future campaigns? in Archived Discussions (Read Only)

Square Marketing: Are unsubscribed customers automatically removed from future campaigns?

thatdirtydog — Fri, 13 Dec 2019 20:38:46 GMT

The title of this thread has been changed by a moderator.

I did my first marketing campaign to the list of reachable customers. Some people selected unsubscribe - my question is will these people be automatically removed from future campaigns if I select the reachable customer list again? I need to ensure they don't see any future emails, but some of them are existing customers who I want to keep their information in the system for other business reasons.

Re: Marketing

nika — Fri, 13 Dec 2019 18:43:14 GMT

@thatdirtydog If your customers unsubscribe from your marketing campaigns, they won't receive any of your future campaigns. But you'll still see their contact information in your Customer Directory.

Hope this cleared up your question!

Re: Marketing

thatdirtydog — Fri, 13 Dec 2019 18:45:55 GMT

thank you

Re: Marketing

cupofcommunitea — Wed, 27 Jan 2021 15:52:40 GMT

I have a customer that unsubscribed by accident and wants back on the list to receive our emails. how can they go about doing that?

Re: Marketing

Joe — Thu, 28 Jan 2021 13:17:07 GMT

Hi there, @cupofcommunitea 👋 Good to hear from you!

I found this helpful thread where Valentina answers this question in detail. Let me know if you have any follow-up questions!