thread Re: I marked in invoice paid by mistake and cannot cancel it. I need to cancel and resend. in Archived Discussions (Read Only)

I marked in invoice paid by mistake and cannot cancel it. I need to cancel and resend.

SSB — Sun, 22 Dec 2019 00:04:23 GMT

I marked an invoice paid by mistake. The customer only paid the deposit through the POS system. The invoice did not have the deposit settings enacted yet, so when I marked as paid, it appears that they paid the whole balance. There is no option to cancel. Please help!

Re: I marked in invoice paid by mistake and cannot cancel it. I need to cancel and resend.

Joe — Sun, 22 Dec 2019 18:20:52 GMT

Hi there, @SSB! Thanks for writing in here and letting us know about this. Good to hear from you again!

Currently, there is no way to cancel an invoice altogether once you've collected payment. If an invoice is marked as paid, the only way to rectify its state would be to refund the invoice completely or partially. From there, you can re-collect payment or archive the invoice.

Let me know if you have any questions! I am here to help.

Re: I marked in invoice paid by mistake and cannot cancel it. I need to cancel and resend.

SSB — Mon, 23 Dec 2019 03:43:56 GMT

I don't have the option to refund because the deposit was taken from the terminal. My only options are download and archive.

Re: I marked in invoice paid by mistake and cannot cancel it. I need to cancel and resend.

nika — Mon, 23 Dec 2019 21:54:04 GMT

@SSB You can still refund an invoice even if it was taken through the Terminal. Are you trying to refund on the Terminal itself or the Dashboard? You can process it through one or the other if you follow along with these steps.

Re: I marked in invoice paid by mistake and cannot cancel it. I need to cancel and resend.

SSB — Thu, 26 Dec 2019 04:06:16 GMT

I am able to refund the deposit payment through the terminal. However, that transaction is not tied to the invoice in any way. When I marked the invoice as paid in full, I used "Add Payment" and chose the Square Terminal as the payment type.

I need to cancel the invoice and reissue with the correct amount paid (they only paid the deposit).