thread Hyperlinking website to receipts in Archived Discussions (Read Only)

Hyperlinking website to receipts

Cal2 — Mon, 13 Jan 2020 15:26:57 GMT

I've tried several times to link my website to my digital receipts but whenever I save it nothing shows up. Logo. address, custom text shows up but no website. Any ideas?

Re: Hyperlinking website to receipts

JustinC — Tue, 14 Jan 2020 16:35:10 GMT

Hey @Cal2 - I just tested this on my demo account, but I was able to save a URL link to my Digital Receipts settings which makes me think you might be running into browser issues.

I'm using Chrome on my end - what browser are you using?

Re: Hyperlinking website to receipts

Cal2 — Tue, 14 Jan 2020 16:48:28 GMT

Hi Justin, tried Chrome, Firefox and Explorer and all seem to be having the same issue. Although I get the message "You have successfully saved your settings" nothing shows up. All I see is the pic of the globe but no url. What's odd is that it was once linked. Now it's gone and cannot be put back

Re: Hyperlinking website to receipts

JustinC — Tue, 14 Jan 2020 18:20:24 GMT

@Cal2 The 'globe' essentially acts as the website URL. Once clicked, your customer will be routed to your website. If you want the actual website link displayed on your digital receipts, you'll need to add it to the Custom Text box in your receipt settings.

Re: Hyperlinking website to receipts

Cal2 — Tue, 14 Jan 2020 18:28:20 GMT

Hey Justin, you're correct. Sent myself a receipt clicked the globe and took me right to the site. Thanks for your help!

Re: Hyperlinking website to receipts

JustinC — Tue, 14 Jan 2020 20:49:48 GMT

@Cal2 No prob! Glad it worked for you!