thread Can't CHANGE from custom domain to free sub domain in Archived Discussions (Read Only)

Can't CHANGE from custom domain to free sub domain

ljatsoh — Mon, 07 Nov 2022 00:55:16 GMT

Without any warning whatsoever, I apparently now need to either start paying square a monthly fee to continue using my custom domain OR switch to a free subdomain. I don't make enough sales to justify a monthly fee so I'll need to set up a redirect for the URL. (not happy about all of this)

HOWEVER, when I choose the option to use the free subdomain, the page tells me what my subdomain is but will not let me select "change" or publish the updates.

Re: Can't CHANGE from custom domain to free sub domain

Gold — Mon, 07 Nov 2022 12:34:02 GMT

HI, yes, on the Square platform, a custom domain is a Paid Plan feature only. Since your .square.site is already assigned a custom domain you need to contact Square to adjust settings for you.

If you have access to the domain dashboard (example: GoDaddy) you can do redirect yourself.

If not, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Can't CHANGE from custom domain to free sub domain

ljatsoh — Mon, 07 Nov 2022 13:34:36 GMT

Yes, I can do the redirect, that isn't the issue.

I cannot PUBLISH my changes to Weebly online. I can update the Items on square, I can edit the pages in Weebly, but cannot publish unless I upgrade or switch to a free sub-domain.

I'll call support.