thread Re: customer made partial payment by check and I want to clear the balance in Archived Discussions (Read Only)

customer made partial payment by check and I want to clear the balance

Confused1 — Thu, 23 Jan 2020 23:47:08 GMT

I invoiced customer and added credit card processing fee but customer paid by check. The invoice shows a partial payment and I want to cancel the processing fee. How do I do that?

Re: customer made partial payment by check and I want to clear the balance

nika — Fri, 24 Jan 2020 22:02:40 GMT

Hey @Confused1. I'm hoping I can help clear up some of the confusion!

Did you add the processing fee as its own line item? If so, you can click the 'x' to the far right of it on the invoice from the Dashboard and delete that off the invoice.

If that's not how you set it up, could you provide some more details here for me? I'll keep an eye out!

Re: customer made partial payment by check and I want to clear the balance

mtntopmowing — Tue, 04 Oct 2022 02:16:59 GMT

Hey Bea, I found this searching for this same request. I did not add the credit card fee as a line item and there is no way I can find to delete it from the invoice. When I record check payment it shows a partial payment. How do I delete the credit card fee from the invoice?