thread Appointment reminders for recurring appointments in Archived Discussions (Read Only)

Appointment reminders for recurring appointments

Standiford — Tue, 28 Jan 2020 17:09:21 GMT

How are appointment reminders handled for recurring appointments? Is is possible to turn off reminders for specific clients?

Situation is I have a client who has 5-10 appointments with me each week. That client certainly does not need reminders for upcoming appointments. However, I also have clients who I see once every 4 months and would like to remind a couple of days before the appointment.

Any suggestions and/or solutions?

Re: appointment reminders for recurring appointments

AshleyK — Tue, 28 Jan 2020 16:36:21 GMT

Hey @strandiford thanks for asking!

At this time, we don't have a direct way to edit notifications for just certain clients in notification settings, but you should be able to edit your client's default notification preferences from their customer profiles (under the Customer Directory), so you can choose whether the client gets email, sms, both or neither. This should help you with your specific client who comes frequently.

To do this:

1: Select your frequent client from the Customer Directory

2: Click the three horizontal lines on the top right of the customer's "profile card"

3: Select "Edit Personal Information"

4: Scroll down a little to see "Appointment Notifications" under "Time Zone"

Re: appointment reminders for recurring appointments

Standiford — Tue, 28 Jan 2020 16:51:17 GMT

Thanks Ashley.
Tangentially, how are repeat appointments handled? For example, when I housesit I put a 10 minute appointment on my calendar that repeats daily. This way my schedule isn’t completely blocked off for those days and other clients can book daytime appointments with my other services.
in that case, will my house sitting client get an appointment reminder for everyday?

Re: appointment reminders for recurring appointments

AshleyK — Wed, 29 Jan 2020 16:53:19 GMT

If you select "don't send a notification" for that specific client, then they won't receive a reminder every day. 🙂

how can i stop all appointment reminders while keeping appointments on the book?

thairapy2019 — Sat, 21 Mar 2020 15:57:54 GMT

ALL SALONS ARE SHUT DOWN IN MY STATE. I am filling out Small Business Administration disaster injury worksheets and need to keep my appointments on the book but REMINDERS ARE STILL GOING OUT! HELP!

Re: how can i stop all appointment reminders while keeping appointments on the book?

nika — Sun, 22 Mar 2020 18:52:19 GMT

@thairapy2019 I just moved your post here so you can see @AshleyK's answer above. Follow her instructions and you can disable those reminders.