thread Re: Why can't I have separate paragraphs in my item descriptions? in Archived Discussions (Read Only)

Why can't I have separate paragraphs in my item descriptions?

sld_jolh — Fri, 31 Jan 2020 23:53:00 GMT

Just switched to the new store format without first verifying that everything works still... So I discovered that item descriptions that used to consist of several separate paragraphs are now just one single huge paragraph. I have tried to edit and add blank lines, to no avail. What gives?

Re: Why can't I have separate paragraphs in my item descriptions?

sld_jolh — Sat, 01 Feb 2020 00:05:23 GMT

P.S. when I edit, I do see separate paragraphs, and I save them that way. But in the actual online store, it's all glommed together.

Re: Why can't I have separate paragraphs in my item descriptions?

Kassi_ — Mon, 03 Feb 2020 17:37:09 GMT

Hey there @sld_jolh -

Thank you for reaching out to us on the Community! From what I can see, there was an issue with the the item description in the Online Store a while back. I double-checked the ticket and it has been resolved.

Could you send a private message over a screenshot of what you're looking at? I will keep an eye out for your reply.

Re: Why can't I have separate paragraphs in my item descriptions?

sld_jolh — Wed, 05 Feb 2020 22:02:24 GMT

Hi @Kassi_ I ended up calling square support, who transferred me to weebly support, they were puzzled initially but they were able to help me in the end. Not sure I understand all of it, but apparently there's a syncing option that had to be turned off, and there seems to be 2 editors, sort of ??? Whenever I want to edit anything I have to go to the weebly editor instead the square editor. Very confusing, but I did manage to introduce blank lines and paragraphs in my item descriptions.

Thank you for your help!

Re: Why can't I have separate paragraphs in my item descriptions?

Kassi_ — Thu, 06 Feb 2020 15:06:45 GMT

@sld_jolh

Good to hear! Happy to help!