thread Re: Refund status?? in Archived Discussions (Read Only)

Refund status??

Anthony788 — Sat, 01 Feb 2020 22:29:28 GMT

I have refunded a customer and need to know exactly when he receives the refund in his account. How will I know that he actually receives it, without taking his word for it?

Re: Refund status??

Kassi_ — Sun, 02 Feb 2020 18:55:36 GMT

Hey there @Anthony788 -

Welcome to the Community!

A refund usually takes up to 2 business days and at most 7 business days from the time you initiate it.

Has it been over that amount of time?

I will keep an eye out for your reply.

Re: Refund status??

Anthony788 — Sun, 02 Feb 2020 19:01:01 GMT

Thanks for the reply. It was initiated Thursday Jan 30th.

Re: Refund status??

Kassi_ — Sun, 02 Feb 2020 19:04:52 GMT

@Anthony788 -

You're welcome! So it looks like the earliest it will arrive is Monday.

Re: Refund status??

Anthony788 — Tue, 04 Feb 2020 00:22:55 GMT

Are you able to check if the refund completed and the client received the money?

Re: Refund status??

Kassi_ — Tue, 04 Feb 2020 14:32:02 GMT

@Anthony788

You will want to reach out to Customer Success directly to access that information. Use this link to get your Customer Code - http://squ.re/contact/

(Tip: after clicking the link above, hit More > I Don't See My Issue. There, our phone number will generate along with your customer code).

Re: Where can I find a refund report?

Thasongbird2003 — Thu, 23 Jun 2022 18:03:59 GMT

One of your clients say that it takes seven days to issue a refund is this true?

Re: Where can I find a refund report?

BernadetteA — Sat, 25 Jun 2022 20:14:38 GMT

Hi @Thasongbird2003 👋

I moved your post over to this thread where Kassi has explained the refund timeline. It can take anywhere from 2-7 business days for a refund to complete once it has been initiated.

Check out this Refund Overview article for more information.

Hope this helps you out, and Welcome to the Seller Community! 😊

Re: Refund status??

You2mesoosoooo — Thu, 17 Aug 2023 03:48:21 GMT

I would like to check on my status for a refund for customer.