thread Got a new phone and need to have it connected to square pos. How do I do it? in Archived Discussions (Read Only)

Got a new phone and need to have it connected to square pos. How do I do it?

Gbandp — Tue, 04 Feb 2020 18:14:19 GMT

Need to connect square to a new iPhone. How?

Re: Got a new phone and need to have it connected to square pos. How do I do it?

pat7 — Tue, 04 Feb 2020 23:41:18 GMT

I have been on hold 30 minutes, some one picks up and says it will be another few minutes.

I would like to use square, however struggling with getting help ~ now I've been hung up on. I received the wrong square for my plug in. Can't use until I had right equipment....your loosing money!

Is this what I should expect in the future for service? I would really appreciate some help from a real person so that it could be explained to me.

Re: Got a new phone and need to have it connected to square pos. How do I do it?

Kassi_ — Wed, 05 Feb 2020 13:48:42 GMT

Hey there @pat7 -

I am so sorry to hear about your experience with getting a hold of phone support. This is not the normal experience when our sellers reach out to us.

What type of reader did you need? I can take a look at this for you.

Re: Got a new phone and need to have it connected to square pos. How do I do it?

pat7 — Wed, 05 Feb 2020 16:41:29 GMT

Kassi,

Thanks for reaching out! I was fortunate to reach Matthew at customer service...he's outstanding!

We will talk again today. The individual I had the first call really shouldn't be in customer service, in my opinion.

Hopefully, will be all signed up for Square today and know how it works.

Pat

Re: Got a new phone and need to have it connected to square pos. How do I do it?

Kassi_ — Wed, 05 Feb 2020 16:57:53 GMT

@pat7 -

Great to hear! Happy to help! 😁