How do I dispute a charge from a Square Seller?

Billy2 — Wed, 12 Feb 2020 21:14:17 GMT

The title of this thread has been edited to best reflect the subject matter.

Hi could someone please help me file a charge back for goods never received?

thank you

Re: How do I dispute a charge from a Square Seller?

Joe — Wed, 12 Feb 2020 21:25:11 GMT

Hi there, @Billy2 - thanks for reaching out here on the Seller Community!

If you are a customer who has not received the agreed upon goods or services from a Square Seller, we recommend reaching out to your card-issuing bank to initiate a dispute. They will insure that your issue is resolved quickly and efficiently.

It's important to remember here that Square does not have any authority when it comes to deciding a resolution on a dispute. That action is totally and completely up to the customers card issuing bank. More info on dispute resolution here.

I hope this information is helpful! Please reach out if you have any questions. We are here to help!

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How do I dispute a charge from a Square Seller?

Re: How do I dispute a charge from a Square Seller?