thread Re: Square terminal compatible with Square’s online store? in Archived Discussions (Read Only)

Square terminal compatible with Square’s online store?

markwu — Wed, 12 Feb 2020 21:24:40 GMT

Is it possible to have orders from Square's online store sent directly to the Square terminal and have the terminal print out receipts to each order? Right now, notifications for online orders are only being sent out in the form of an email.

Thanks,

Mark

Re: Square terminal compatible with Square’s online store?

Joe — Fri, 14 Feb 2020 14:54:58 GMT

Hi there, @markwu 👋 Happy to have you here on the Seller Community! Thanks for taking the time to post your question - we hope we can be of some help.

Here is a helpful resource for setting up and managing your Online Store orders directly from your mobile app or Terminal! The article should also include the general setup for your printer to accept and automatically print the orders as they come in.

Let me know if you have any questions! We are here to help.

Re: Square terminal compatible with Square’s online store?

markwu — Mon, 17 Feb 2020 23:03:07 GMT

Hey Joe, thanks for replying to my post. I looked through the webpage you linked, but I was unable to find anything regarding the Square terminal. I tried connecting the terminal as a printer through the printer setting in the Square app, but I was unable to find a bluetooth option in the terminal that would allow me to link it to the app.

Re: Square terminal compatible with Square’s online store?

Joe — Tue, 18 Feb 2020 14:13:50 GMT

Hi there, @markwu! So sorry for the confusion here. The appropriate section in that resource should be titled Manage Orders from the App. You will find all appropriate steps under that heading!

Also one other quick clarification, currently the only printers that are compatible with the Square Terminal will be USB/Ethernet printers.

Re: Square terminal compatible with Square’s online store?

markwu — Wed, 19 Feb 2020 22:30:58 GMT

Hey Joe! Unfortunately I was still unable to find what I was looking for. I'm looking for an option to have the Square terminal print out receipts of online orders taken from Square's online site. Whenever someone orders from the site, I receive an email of their order. However, I want the Square terminal to automatically print out the receipt of said order. I know online orders show up in the terminal under transactions, so I assume there is a way for the terminal to print out that said transaction automatically.

Re: Square terminal compatible with Square’s online store?

Joe — Thu, 20 Feb 2020 14:35:29 GMT

Sorry for the confusion here, @markwu - I appreciate you clarifying that for me.

Currently, the only hardware option that will automatically print Online Orders will be the Square Register. While the Terminal does not offer this ability just yet, we hope to bring Online Order printing to the Terminal at a later time.

Can you receive online orders square Terminal?

MadBead — Fri, 27 Mar 2020 22:29:28 GMT

Is there a way to receive online orders ie.. linked Postmates account with square terminal? I see on a tablet,but not on the Square Terminal. It would be really slick if it could receive and automatically print!

Thanks!

Re: Can you receive online orders square Terminal?

JustinC — Fri, 15 May 2020 01:50:39 GMT

@MadBead - At this time, Order Management is not available with the Square Terminal. You'll need to view your orders directly from the Orders tab of Dashboard. This request has been brought to our Product Team's attention already but I'm afraid I don't have any updates to share at the moment.

We'll let you know here when this changes, so be sure to circle back for future announcements.

Square terminal online orders

Sweetcreations — Sun, 29 Mar 2020 17:54:34 GMT

Will the terminal automatically print a online order

Re: Square terminal online orders

JustinC — Fri, 15 May 2020 01:51:19 GMT

@Sweetcreations -

I'm afraid the Square Terminal doesn't support Online Orders right now. You'll need to manage them from the Orders tab of the Dashboard.

Can I see orders from my online store in my Square Terminal Device?

SLCPDX — Fri, 17 Apr 2020 21:01:37 GMT

I only have a square terminal at my coffee shop, no iPad. I’d really like to see/complete my online orders on my Terminal. Instead I guess I’ll have to bring my laptop to work and receive orders that way.

It would be soooo amazing and helpful during these times to use my Square Terminal to receive my Square online store orders on.

can anyone make this happen?

Re: Can I see orders from my online store in my Square Terminal Device?

AshleyK — Sun, 19 Apr 2020 19:07:06 GMT

Hey! Thanks for reaching out and welcome to the Seller Community. I've merged your post with an existing one that verifies your answer - at this time you can only manage orders through the point of sale app or the Square Dashboard.

We do track these feature requests, so I will be sure to bubble up this feedback. Thank you and let me know if you have any other questions.

Re: Does anyone know how to organize upcoming orders by pick up date?

POAD — Tue, 12 May 2020 16:01:20 GMT

Will the order printing work on the 3x6 square terminal? We have a hard time with notifications when an order is placed and it would help us if we could see it print to start working on it. Unless we constantly check the Orders page we don't know an order is there. We have turned on notifications but there is no sound or anything. By the way we can't see orders on our terminal only from the app on our phone or tablet.

Re: Does anyone know how to organize upcoming orders by pick up date?

JustinC — Fri, 15 May 2020 01:40:16 GMT

@POAD - Not yet 😔 The Square Terminal doesn't support online orders but it's in the works 😉

I moved you to a thread where the Product Team is tracking this feature request so we can easily find you when there's an update is available. Be sure to subscribe to this thread to receive notifications.

Hang tight!

Re: Does anyone know how to organize upcoming orders by pick up date?

POAD — Thu, 14 May 2020 01:02:18 GMT

That would be GREAT!

Re: Square terminal compatible with Square’s online store?

jandrtacos — Thu, 04 Jun 2020 23:50:46 GMT

Did any one find a solution for this ? i don't see the option to access the orders received online from the square terminal

Re: Square terminal compatible with Square’s online store?

JustinC — Fri, 05 Jun 2020 12:10:46 GMT

Not yet but I moved you to a thread where the product Team is tracking everyone requesting order mgt on the Terminal.

Stay subscribed to this thread so you can get updates. @jandrtacos

Re: Square terminal compatible with Square’s online store?

Bubumimi — Wed, 29 Jul 2020 12:35:57 GMT

So is there any update yet? Having the same situation here.

Re: Square terminal compatible with Square’s online store?

PitMistress — Wed, 05 Aug 2020 15:22:20 GMT

I agree, this is a functionality that would be great to have. Our POS with cash drawer got stolen yesterday morning, so we have to hand write online orders that come in until our new POS arrives. We have 2 terminals we use in our dining room, but they don't automatically print out the online orders, and if someone isn't checking the emails, we miss one. Luckily customers are fairly understanding and we haven't had to refund anyone for missing items or orders yet.

Re: Square terminal compatible with Square’s online store?

philbo — Thu, 13 Aug 2020 00:23:44 GMT

Agreed, we desperately need our Square Terminal to print Online Order Receipts. I can't believe it doesn't have this option. I bought two last night with the intention of going to ORDERS and printing the receipt for pickup orders.