thread Transaction charged twice? in Archived Discussions (Read Only)

Transaction charged twice?

infinyours — Mon, 17 Feb 2020 17:33:20 GMT

The title of this thread has been changed from "A customer is saying payment went through twice, but, I'm not seeing transaction at all, any thought"

A customer is saying I put through transaction twice, but, I'm not seeing transaction, any thoughts

Re: A customer is saying payment went through twice, but, I'm not seeing transaction at all, any tho

Unruly — Sat, 15 Feb 2020 23:19:07 GMT

I'm having this issue also

Re: Transaction charged twice?

Joe — Mon, 17 Feb 2020 17:35:23 GMT

Hi there, @infinyours 👋 Sorry for the confusion here! I think we can help clarify what might be happening in this situation for you and @Unruly.

This kind of temporary authorization is something that we see often - especially with customers using debit cards. If an attempt at a transaction is unsuccessful, a temporary authorization will process on the customers statement but will not actually post to the account due to the transaction not going through.

While these authorizations tend to fall off of a statement in 24 to 48 hours, your customer can have them removed more quickly by reaching out to their card-issuing bank.

I hope this information is helpful! Let me know if you have any questions.

Re: Transaction charged twice?

infinyours — Mon, 17 Feb 2020 17:38:38 GMT

Thanks so much!

Re: Transaction charged twice?

Joe — Mon, 17 Feb 2020 17:39:39 GMT

No problem, @infinyours! Let us know if anything else comes up!

Re: Transaction charged twice?

blancabruni1012 — Fri, 21 Feb 2020 01:02:42 GMT

This just happened to me, and my client came back demanding I refunded her the money back. Umm, so now what? I will be missing money now? I went ahead a issued her a refund on my ONE transaction that showed up on my end.

Re: Transaction charged twice?

nika — Fri, 21 Feb 2020 13:26:53 GMT

@blancabruni1012 Were you able to check out @Joe's answer above about temporary authorizations? Sounds like that could be what happened in your case.

If you're unsure, you can always give our CS team a call so they can verify for sure what happened. Unfortunately we don't have access into account and payment info through the Seller Community.