https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/617865#M2584 <P>Unfortunately it does not. We are selling a class/service that can be ordered at any time but "picked up"/hosted one time at a set time on a set day. I have been manually setting pick-up times but now all our customers are getting text message about 36 hours after I set the time that says "change to your pick up time. It is now xxxxxxxx" and those are typically changed to two hours prior to when we want.&nbsp;</P> Sun, 20 Nov 2022 19:42:14 GMT bygh 2022-11-20T19:42:14Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/617205#M2582 <P>We are selling some services through our online store. I removed an automatic pick-up date as pick-up is happening at a set time and date so I have manually been setting them. Our customers are stopping out and calling due to receiving an update that the service time has changed. When I go back and look at the order, it still says the same time I had manually set. I cannot find where the communication is coming from to look into settings and all my pick-up settings are set to manual. Am I missing something? Is this a glitch? It is quite frustrating and we are hoping will not cause revenue loss...</P> Thu, 17 Nov 2022 17:55:32 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/617205#M2582 bygh 2022-11-17T17:55:32Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/617241#M2583 <P>HI, would Time-Based Categories help?</P><P>&nbsp;</P><P><A href="https://squareup.com/help/us/en/article/7075-set-up-time-based-categories-in-your-square-online-store" target="_blank">https://squareup.com/help/us/en/article/7075-set-up-time-based-categories-in-your-square-online-store</A></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 17 Nov 2022 19:35:15 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/617241#M2583 Gold 2022-11-17T19:35:15Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/617865#M2584 <P>Unfortunately it does not. We are selling a class/service that can be ordered at any time but "picked up"/hosted one time at a set time on a set day. I have been manually setting pick-up times but now all our customers are getting text message about 36 hours after I set the time that says "change to your pick up time. It is now xxxxxxxx" and those are typically changed to two hours prior to when we want.&nbsp;</P> Sun, 20 Nov 2022 19:42:14 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/617865#M2584 bygh 2022-11-20T19:42:14Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/618318#M2585 <P>This looks like something our eCommerce team needs to look into <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/394644">@bygh</a>. I recommend giving them a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.</P> <P>&nbsp;</P> <P>You can also get in touch with our Messaging and Email Support Teams <A href="http://squ.re/contactsqsupport" target="_blank">here</A>.</P> Tue, 22 Nov 2022 18:09:56 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-does-the-pick-up-date-I-manually-set-on-my-online-orders/m-p/618318#M2585 JJ_ 2022-11-22T18:09:56Z