thread Re: Calendar is showing hours I am not open as slots to take in Archived Discussions (Read Only)

Calendar is showing hours I am not open as slots to take

Kimberly3 — Mon, 17 Feb 2020 15:52:52 GMT

My online booking site is saying appointments are available from 8am-1130pm when I have checked my staff and business hours and they are correctly listed as 10am-7pm. What is going on?

Re: Calendar is showing hours I am not open as slots to take

Kassi_ — Tue, 18 Feb 2020 14:48:04 GMT

Hey @Kimberly3 -

Welcome to the Community and thank you for your post!

You can always edit your availability through your Appointments tab on your Dashboard.

Also, check out this link for troubleshooting that too.

Please let me know if this doesn't do the trick!

Re: Calendar is showing hours I am not open as slots to take

Kimberly3 — Tue, 18 Feb 2020 15:59:19 GMT

I went to Dashboard and looked at my hours, all is normal.

But when I and I used other people's phones go to schedule it is showing 12am-12pm open, even on days that I completely blocked off. Feb is all weird, March seems fine. It just appears to be a big glick.

Re: Calendar is showing hours I am not open as slots to take

Kassi_ — Wed, 19 Feb 2020 18:32:03 GMT

@Kimberly3 -

That's definitely an odd situation. I would suggest reaching out to our Appointments team directly. This sounds like it's account specific and they would be able to access your account to look into what's going on.

Use this link to get your Customer Code for contact: http://squ.re/contact/

(Tip: after clicking the link above, hit More > I Don't See My Issue. There, our phone number will generate along with your customer code).