thread Re: Editing custom fields customer in Archived Discussions (Read Only)

Editing custom fields customer

BobChristenson — Mon, 17 Feb 2020 16:15:17 GMT

Once I have added a custom field for customers, it appears that I can not edit it to make like changing option names. They are all greyed out. Is this correct?

Re: Editing custom fields customer

JustinC — Tue, 18 Feb 2020 20:30:45 GMT

Hey @BobChristenson -

I'm not quite sure I know what you mean. Cnn you send a screenshot of where you're seeing these grayed-out fields?

Re: Editing custom fields customer

BobChristenson — Thu, 12 Mar 2020 22:02:33 GMT

Sorry this took so long - not getting notification of responses to this.

Here's a screen shot .... Anything with the greyed cross hatched area is not editable.

Re: Editing custom fields customer

Joe — Sat, 14 Mar 2020 13:24:04 GMT

Thanks for the reply, @BobChristenson! This is strange, indeed. And just to make sure we are fully clear - you are seeing this under some of your customer details within the Customer Directory? At a glance, this screenshot looks like an item customization screen - but I could be mistaken here.

Re: Editing custom fields customer

BobChristenson — Wed, 15 Apr 2020 18:49:04 GMT

Yes - Customer Directory. We're trying to add information about our customers as it relates to their membership with us.

Re: Editing custom fields customer

Joe — Thu, 16 Apr 2020 14:01:56 GMT

Got it. Thanks for the reply, @BobChristenson! I just did a few tests on my device and I wasn't able to recreate these kind of custom fields or greyed out spaces.

I would like our Support Team to get some eyes on this. Would you mind reaching out to them when you get a chance? They will take a deep dive and see whats going on.

Re: Editing custom fields customer

KatieHollister — Sat, 26 Feb 2022 20:29:46 GMT

I am seeing the same thing as BobChristenson. I am not able to edit the Customer Custom Field Selection items -- they are greyed out. How do I edit them, please?

Re: Editing custom fields customer

KatieHollister — Sat, 26 Feb 2022 20:32:13 GMT

I can edit the name of the custom field, but not any of the selections.