thread Re: Can I edit an invoice once it's been sent out? in Archived Discussions (Read Only)

Can I edit an invoice once it's been sent out?

BobK808 — Fri, 28 Feb 2020 01:59:08 GMT

[The title of this thread has been edited from the original: I forgot to add square's fee in sending out an invoice through Square. How do I rectify this?]

I consider myself a new to Square because I only use their service about 3 times a year, and I usually have to reacquaint myself with Square to remember how to invoice my clients. Recently I forgot to add Square's fee in sending out an invoice. It's a first time client and I have always added Square's fee to my invoices so that I am paid the full amount of my original invoice after Square deducts their fee. Should I simply go through Square and bill the client again just for Square's fee. I realize I would have to calculate what that amount is because Square would add their fee to my second invoice also.

Re: I forgot to add square's fee in sending out an invoice through Square. How do I rectify this?

Shearpower247 — Wed, 26 Feb 2020 16:09:08 GMT

If the invoice hasnt been paid I would cancel it and create a new one to send that includes the fees you want to add.

Re: Can I edit an invoice once it's been sent out?

Alex_ — Fri, 28 Feb 2020 02:08:04 GMT

@BobK808

Hi there! Thanks for reaching out.

As @Shearpower247 mentioned, I would cancel the invoice and send a new one with the correct and intended amount. We currently do not have a way to edit an invoice after it has been sent.

Please let me know if you have any other questions by replying to this thread.

Modifying an Invoice 2021

Snowball — Fri, 22 Jan 2021 13:34:47 GMT

Suddenly, I am not able to cancel or modify (update charges) on invoices already sent. The option to do this was under "more" previously, but that is now missing.

Re: Modifying an Invoice 2021

JustinC — Sat, 23 Jan 2021 19:43:35 GMT

Once it's sent, it cannot be edited. Cancel the current invoice and resend it with the proper edits.

Are you trying to edit a recurring series? If so, any edits will be applied for future invoices in that series.

@Snowball

Re: Modifying an Invoice 2021

Lenny1 — Thu, 29 Apr 2021 19:16:29 GMT

Resend proper information for open dispute

Re: Can I edit an invoice once it's been sent out?

Lenny1 — Thu, 29 Apr 2021 19:19:30 GMT

Sent wrong supportive invoice to dispute an open claim

Re: Can I edit an invoice once it's been sent out?

ashc — Thu, 29 Apr 2021 19:33:11 GMT

Hi @Lenny1,

The Seller Community is intended for Point of Sale seller to seller conversations.

I'm not sure what you're referring to above but it sounds like you're trying to contact the direct Support team for a question about a dispute.