thread Re: Being charged fees other than the POS fee in Archived Discussions (Read Only)

Being charged fees other than the POS fee

Julez — Thu, 05 Mar 2020 00:50:56 GMT

Why am I being charged a recurring fee outside of the regular processing fee of $7.99 twice a month (2 charges on the same day)? I have a very small business.

Re: Being charged fees other than the POS fee

Joe — Thu, 05 Mar 2020 16:27:59 GMT

Hi there, @Julez 👋 Thanks for reaching out! So sorry for the confusion. We are here to help!

You may have inadvertently opted into a subscription service associated with your Square Account, such as appointments or marketing. You can view and edit your subscriptions from your Online Dashboard.

If this still doesn't seem to get to the bottom of the issue, we would recommend reaching out to our Support Team! They will be able to track down where this fee is coming from.

Let me know if you have any follow up questions! I am here to help.

Re: Being charged fees other than the POS fee

Julez — Thu, 05 Mar 2020 17:03:05 GMT

I figured it out. I was way off! It was Squaretrade...warranty I had on something LOL But thank you for the response!

Re: Being charged fees other than the POS fee

Joe — Thu, 05 Mar 2020 19:04:48 GMT

Oh that is good to hear! Thanks for doubling back and letting me know. Cheers! @Julez