Problem with Net Sales double amount of cash intake

Ntuxedo — Thu, 05 Mar 2020 16:39:27 GMT

I recorded a cash payment on a customer invoice. I then went back in and did a ROA to generate a receipt and record payment. It shows in the Net Sales that amount doubled. What did I do wrong?

Re: Problem with Net Sales double amount of cash intake

Joe — Sat, 07 Mar 2020 14:30:05 GMT

Hi there, @Ntuxedo 👋 Thanks for reaching out here on the Community! Good to hear from you again.

Hmm... this sounds interesting, indeed. I have a few clarifying questions. Would you mind describing what you mean by ROA and the process you are using to retrieve this info? If your Net total is doubling, it sounds like you may have recorded a payment outside of the actual Invoice that was created for the transaction, in lieu of recording a payment on the Invoice itself. This would cause our system to display the payment twice.

Feel free to drop some more details! We will keep an eye out for your response.

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Problem with Net Sales double amount of cash intake

Re: Problem with Net Sales double amount of cash intake