Fighting a dispute

Mollysmusthaves — Fri, 25 Nov 2022 06:45:58 GMT

Why can’t we fight a dispute if a chip reader isn’t used? I used the original square device that I plug into my phone and swipe the card with. A man bought two items from me. The next month he disputed the charge and won because I didn’t have a chip reader. It was almost a $60 sale.

Re: Fighting a dispute

VanKalkerFarms — Sat, 26 Nov 2022 15:01:28 GMT

That changed about 7 years ago. Because you didn't use the most secure way possible to take the transaction the burden falls to you. Swiping a chip card will automatically make you liable for any fraudulent transactions. This shift in liability was brought on by the credit card companies, not Square.

Here's some info on the Liability shift.

https://squareup.com/us/en/townsquare/liability-shift

https://www.chargebackgurus.com/blog/emv-chips-liability-shift

thread Re: Fighting a dispute in Archived Discussions (Read Only)

Fighting a dispute

Re: Fighting a dispute