thread I incorrectly installed my chip reader it's been accepting transactions but i have no idea were the in Archived Discussions (Read Only)

I incorrectly installed my chip reader it's been accepting transactions but i have no idea were the

Neph565 — Sat, 14 Mar 2020 20:43:19 GMT

I incorrectly installed the chip reader it's accepting transactions but I'm not receiving the funds

Re: Does anyone else have trouble inserting metal chip cards into the chip card reader?

Neph565 — Sat, 14 Mar 2020 20:36:50 GMT

I set up my chip reader incorrectly it's been accepting card transactions but I'm not receiving the funds. What do I do?

Re: I incorrectly installed my chip reader it's been accepting transactions but i have no idea we...

JustinC — Mon, 16 Mar 2020 21:48:52 GMT

Yikes! Sorry to hear this @Neph565 -

Have you checked if the reader is paired to the POS app on your device and not any others? Open the app settings and check under Card Readers. The number displayed should match the last 4 of the serial number found on the reader.

Also, do these payments appear in the Transactions tab of Dashboard? Did your customer sign on the device and get a receipt?

Sorry for the loaded questions, just trying to figure out the issue here. Keep me updated so I can loop you in on next steps.