thread Re: Online Store in Archived Discussions (Read Only)

How do I edit my Square Online Store?

Maricela63 — Mon, 30 Mar 2020 17:26:48 GMT

I can't remember how to edit my online store. Please help!

Re: Online Store

Valentina — Mon, 25 Jan 2021 19:46:38 GMT

Hi there @Maricela63! You should be able to navigate to your Square Online website directly from your Square Dashboard. You'll want to locate the Online button - it looks like this:

Once you've clicked here, you'll be popped out into a new window for your Square Online overview page. In the top right-hand corner of this page, you'll notice a button that says Edit site (or Website > Edit Site via the left-hand menu).

Clicking this button will take you over to your site editor. Please let us know if you have any more specific questions about editing your online store, if this isn't what you were looking for!

This post was edited in January 2021 by a moderator to include updated steps/screenshots.

Re: Online Store

sherrymo — Wed, 02 Sep 2020 00:01:22 GMT

My account does NOT show that button. Where is my store? I need to edit it.

Re: Online Store

ashc — Wed, 02 Sep 2020 11:34:13 GMT

Hey @sherrymo,

Make sure you're logged into the online Dashboard (not the app) and on a computer/laptop to find the Online Store option on the dash.

It might just be labeled as Online now as well.

Re: Online Store

danpink — Thu, 08 Oct 2020 02:41:51 GMT

Sadly, this keeps sending me to my weebly website rather than my Square online store. I do not seem to be able to reach my published online ticket sales store.

Re: Online Store

Kassi_ — Fri, 09 Oct 2020 15:49:41 GMT

Hey @danpink - Stepping in for AshC here.

We actually merged the old Square Online Store and the newest version that is operated by Weebly, so you wouldn't be able to view them separately.

Please let me know if you have any other questions.

Re: Online Store

AOPHX — Sat, 10 Oct 2020 06:34:30 GMT

Is there a way to recreate my store? I accidentally chose the instagram style and thats not how I need it set up, is there a way to redo the format?

Re: Online Store

Joe — Sat, 10 Oct 2020 19:43:21 GMT

Hi there, @AOPHX - thanks for the quick reply! Our site templates do not include an Instagram specific template. However, you can add an Instagram section on your Online Store for customers to be able to easily see your posts.

In regards to editing your template, take a look at this Best Answer from Valentina! She will help get you where you need to be.

Re: Online Store

Caramellfrap27 — Thu, 17 Dec 2020 10:12:03 GMT

my square site builder does not have that button, and i can’t edit my site, pls help

Re: Online Store

Caramellfrap27 — Thu, 17 Dec 2020 11:08:40 GMT

Mine is like that too, maybe there’s some accounts that just like that, or did we have to follow all the setup guide first? I don’t know 🤷‍♀️

Re: How do I edit my Square Online Store?

cafutah — Tue, 27 Apr 2021 18:50:08 GMT

The title of this thread is marked "SOLVED" but I see not Solution described. I also cannot access the page to EDIT the store that was created on the Square site. Also - when signed in via my SquareUp.com log in, I cannot see the EDIT option to edit my WEEBLY site and the browser cookies do not allow me to get to the WEEBLY editor. I use a separate Browser or computer to sign into WEEBLY to edit the website. But none of those tools are allowing me edit the SQUARE store.

How can this be SO difficult for the user? Does anyone have a good recommendation for a different provider for these services so this doesn't take a day or two of my time each time I need to make a minor change ?

Re: How do I edit my Square Online Store?

cafutah — Tue, 27 Apr 2021 19:44:24 GMT

So - after finding a page in the Square->Online->Items->Site Categories section, I was able to rearrange categories. But then the top of the page reports

"Online categories don’t sync with Point of Sale categories. Any changes to your online categories won’t be reflected in Point of Sale categories."

What is that supposed to be telling me - - and just HOW do I change the 'Point of Sale categories' (which is all I am trying to do !)

Re: Online Store

danpink — Mon, 24 May 2021 20:32:22 GMT

I am going with another company. Square is the greatest POS solution ever, but it is, in SO many ways, just not set up to sell theatre tickets. It has been a painful experiment. Is there a way to keep my Weebly informational website and completely deep six my Square store? If not, that's okay. I don't want to put my website in danger.

Re: How do I edit my Square Online Store?

Markod — Mon, 27 Jun 2022 06:23:28 GMT

Hey guys, just figured it out.

From the home page find in the bottom left corner:

E-COMMERCE > ONLINE > then top right/middle click EDIT SITE

Re: Online Store

scc0 — Thu, 30 Jun 2022 19:18:42 GMT

This doesn't work for me, in two different browsers. There is no EDIT button, and there is no Website item in the menu.

Re: How do I edit my Square Online Store?

scc0 — Thu, 30 Jun 2022 19:28:48 GMT

This doesn't work for me either. No "EDIT SITE" in sight.

Re: Online Store

JJ_ — Sat, 02 Jul 2022 20:12:31 GMT

Hey there @scc0 I just tested using Google Chrome on my computer and I did see the Edit Site button available on your Square Online Overview Page.

Below is a screenshot straight from your account:

As a reminder after login into your Square Dashboard, you will look for eCommerce > Online.

Re: Online Store

scc0 — Sat, 02 Jul 2022 20:35:08 GMT

Thanks for checking. It worked for me too using FireFox once a dev graciously walked me through several highly non-obvious steps.

Re: Online Store

matthewjhardy77 — Thu, 17 Aug 2023 15:23:15 GMT

Hi!

I am unable to edit my prices on my online store. Can you help with this?

Re: Online Store

JJ_ — Sat, 19 Aug 2023 12:58:04 GMT

Hey @matthewjhardy77

I am sorry to hear about this situation. When you have a moment, please reply with a link to your Square Online site and I will more than gladly look into this for you.

Are you getting any particular error?