thread Re: Secure link to Weebly site in Archived Discussions (Read Only)

Does the Square Online Store come with an SSL?

AirPlay — Wed, 25 Mar 2020 21:02:03 GMT

The title of this thread has been edited from the original: Secure link to Weebly site

I have a few customers whose browser settings will not connect to my Weebly site because it is not a secure link. Is an upgrade necessary or is there some way to secure transctions such that these browsers can connect?

Re: Secure link to Weebly site

isabelle — Wed, 25 Mar 2020 20:59:23 GMT

Hey @AirPlay-

Thanks for posting in the Seller Community.

The SSL for our newly launched Square Online Store (powered by Weebly) should be automatically enabled when the site is published, meaning it should be a secure link.

What browser are they using? Let me know! ✨

Re: Secure link to Weebly site

AirPlay — Sun, 05 Apr 2020 18:34:28 GMT

I will check with them again. I have not had this issue personally, nor have I heard it from others. Thank you!

Re: Secure link to Weebly site

AshleyK — Mon, 06 Apr 2020 12:14:03 GMT

Hey @AirPlay! I'm reaching out for Isabelle right now. Please let us know if you experience any trouble of have any follow up questions. Thanks and have a great day.

How secure is my online store?

Dana6 — Tue, 21 Apr 2020 14:29:05 GMT

I am wondering how I can tell that my online store is secure, and if there is a way for me to make it more secure. Thanks!

Re: How secure is my online store?

JustinC — Wed, 22 Apr 2020 16:13:07 GMT

Hey @Dana6!

Good questions and I understand your concern. Please know that once you publish your Online Store site, an SSL (secure sockets layer) is automatically enabled - which creates a secure connection between your customer's web browser and our servers. No need to do anything extra to make your store secure.

More here.

Re: How secure is my online store?

Dana6 — Wed, 22 Apr 2020 16:28:07 GMT

Thank you for your response! Peace....Dana

Re: Secure link to Weebly site

samanthor — Thu, 13 Aug 2020 16:08:41 GMT

Hi @AshleyK @isabelle I am having this same issue. Can you help?

Re: Secure link to Weebly site

isabelle — Thu, 13 Aug 2020 16:29:23 GMT

Hey @samanthor-

Thanks for posting in the Seller Community.

How many hours has it been since you transferred or purchased your domain? How many hours has it been since you published your site?

Let me know!

Re: Secure link to Weebly site

samanthor — Thu, 13 Aug 2020 18:03:54 GMT

Hi @isabelle I transferred the domain on Sunday, and published most recently this morning.

Re: Secure link to Weebly site

isabelle — Thu, 13 Aug 2020 23:09:06 GMT

Please reply with your URL so we can look into this further @samanthor!

Re: Secure link to Weebly site

samanthor — Fri, 14 Aug 2020 02:16:48 GMT

Thank you @isabelle it is simple sublime.com

Re: Secure link to Weebly site

samanthor — Fri, 14 Aug 2020 16:30:13 GMT

@isabelle this morning, on my phone and mini iPad the padlock appeared, but on desktop and MacBook, it still says "not secure." Not sure if that information helps!

Re: Secure link to Weebly site

AshleyK — Sun, 16 Aug 2020 13:42:59 GMT

@samanthor Can you please try going to Website > General Settings and un-publish, then open the website in the editor and publish again? This should generate a new SSL certificate request and help fix the issue. Thank you!

Re: Secure link to Weebly site

samanthor — Sun, 16 Aug 2020 17:55:18 GMT

Hi @AshleyK, I just did that. I can now get on the website but it says that I am not set up to accept payments:

This store is not yet accepting payments.

It also still says not secure at the top. On my phone the padlock appears and I do not get the not accepting payments error.

I finally found email for Weekly support, and this was their response:

"It looks like this is the result of a bug that is preventing the DNS settings for the domain from propagating correctly. The issue is apparently caused by the nameservers that we use for domains that people register through us.

I don't have an ETA on when it will be done, but we're working on fixing this and we'll let you know when we have."

This is completely unacceptable! I emailed back to clarify the timeline, in terms of hours, days or weeks. My website is essential disabled and I cannot take orders. This is not the service I expect from Square. (Sorry, venting, but this is so frustrating)!

Re: Secure link to Weebly site

AshleyK — Sun, 16 Aug 2020 19:10:44 GMT

@samanthor I understand needing to vent. I would be frustrated too. Please know that engineering does take issues like this seriously and will work as hard as they can to get you and other sellers up and running.

Please let me know if they give any updates on this!

Re: Secure link to Weebly site

samanthor — Sun, 16 Aug 2020 20:35:50 GMT

@AshleyK Thank you! And i will.

Re: Secure link to Weebly site

VMSoap — Fri, 21 Aug 2020 12:13:08 GMT

Is there any update on an ETA for delivery of the fix on this bug? I switch my website to the domain that I own and called customer support to get the DNS and all the other backend set up correct and my site is still showing not secure. This is really hurting sales as people are wanting to order online but are concerned with using a unsecure site.

Any updates are appreciated.

Re: Secure link to Weebly site

Jenflowers9 — Sun, 23 Aug 2020 17:22:45 GMT

I just connected my site to a domain I already own and it looks like my SSL is not connected. Should I be waiting for my SSL thought you on weebly/square or should I be buying a new plan from my domain provider?

Re: Secure link to Weebly site

Jenflowers9 — Sun, 23 Aug 2020 17:43:38 GMT

I meant to tag @AshleyK or @JustinC on this question. Thank you for any help!