What does awaiting capture mean on a refund?

mgetman — Tue, 24 Mar 2020 17:30:03 GMT

I had to issue several refunds due to a canceled event. I see "awaiting capture" on the refunds. What does that mean and how long does it take for a refund to go through.

Re: what does awaiting capture mean on a refund

isabelle — Tue, 24 Mar 2020 17:29:27 GMT

Hey @mgetman!

Thanks for posting in the Seller Community.

Where are you seeing this awaiting capture message? Is this is the Dashboard?

It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account. In total it can take 9-14 business days for your customer to receive their refund. You can learn more about it here.

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What does awaiting capture mean on a refund?

Re: what does awaiting capture mean on a refund