thread How can I change the name of my store/business? in Archived Discussions (Read Only)

How can I change the name of my store/business?

shcadmin — Tue, 24 Mar 2020 18:25:05 GMT

So.... I can't find a way to change the names of the stores, etc. Plus the new stores are not all there. Help? What am I missing? This should be so simple, right? I am sure I am just missing a step somewhere...

Thanks!

Re: Square Store conversion

isabelle — Tue, 24 Mar 2020 18:21:16 GMT

Hey @shcadmin!

Thanks for posting in the Seller Community.

When you say change the names of the store, do you mean your Online Store? You can edit your business/store name from locations in the Square Dashboard.

Let me know so I can further assist. Additionally, here is a Support Article with more information on creating your Square Online Store powered by Weebly.

Re: Square Store conversion

shcadmin — Tue, 24 Mar 2020 18:22:39 GMT

Perfect! See? I knew it was buried somewhere. Thanks!

Old business name on customer receipt??

AnitaKays — Tue, 21 Jul 2020 10:38:05 GMT

I received my first order on the first day...great ! But when I received MY copy of the receipt sent to customer, IT HAS MY REALLY OLD BUSINESS NAME ON IT!

Good thing it's a person I am acquainted with because anyone else would be confused!! How to correct this????

Re: Old business name on customer receipt??

Kassi_ — Tue, 21 Jul 2020 17:20:12 GMT

Hi @AnitaKays -

Ah I see! Double check a couple of settings to make sure the information matches your current business.

Go to your Dashboard > Account & Settings > Business > Locations

Also, under Account & Settings > Business > Receipts

Finally, under your settings in the Online Store > Settings > General - Edit the store information, if needed.

Let me know if this doesn't do the trick!

Re: Old business name on customer receipt??

AnitaKays — Wed, 22 Jul 2020 02:26:33 GMT

Yes, I finally found it, under Store Emails...had to fix it under confirmation, and customer receipt. Was not easy to find.

I really wish there were step by step instructions for those of us who learn by watching...Lol

Thanks

I'd like to change my website name

zhivago79 — Sun, 30 Aug 2020 21:36:25 GMT

I mistakenly named it "cooking pharmacist" thinking about providing nutrition and weight loss coaching services but didn't know it can sound like making illegal drugs.. --;; How can I change the title or domain?

Re: I'd like to change my website name

ashc — Tue, 01 Sep 2020 11:33:54 GMT

Hey @zhivago79,

I moved your post to an existing link where this question has been answered already.

This is just for updating the business name that shows though.

As for the domain- check out this thread.

How do I change my Ship from name?

bajankowski — Wed, 09 Sep 2020 15:09:01 GMT

When I go to print my shipping labels thru my online domain, it still shows my old business name. I have changed the name everywhere and still cant seem to change the "ship from" name. I go under the shipping tab on my online page to edit, but it shows my old business name is grayed out (shows up under store name) and doesn't allow me to change it! HELP!!! Thanks!

Re: How do I change my Ship from name?

isabelle — Sun, 13 Sep 2020 14:14:25 GMT

Hey @bajankowski!

Please take a look at the best answer in this thread. Hopefully that resolves your issue! Let me know.

Re: How do I change my Ship from name?

bajankowski — Wed, 16 Sep 2020 13:23:41 GMT

HI there,

Unfortunately, this did not work for me and is still showing my old business names on my shipping labels.

Re: How do I change my Ship from name?

AdamB — Thu, 17 Sep 2020 19:17:28 GMT

Thanks for trying that, @bajankowski. Are you trying to change the location nickname, or the location display name? If it's the latter, go to Settings > Pickup & Delivery in your Square Online overview page, then click on edit for your location. Click Edit for the location in the sidebar that slides out, and you can change the location display name there.

Re: How do I change my Ship from name?

bajankowski — Fri, 18 Sep 2020 00:25:20 GMT

Thank you for the information! But, my name is changed there. My shippo labels say the incorrect address. I have change my settings there as well. Thanks for helping!

Re: How do I change my Ship from name?

Valentina — Fri, 18 Sep 2020 21:44:01 GMT

Thanks so much for checking into these spots, @bajankowski!

It sounds like we'll want to take a closer look with you to pinpoint what's going on here. When you have a moment, please reach out directly by logging into your Square account and heading to this page.

Re: How do I change my Ship from name?

hancurran — Mon, 08 Feb 2021 06:13:24 GMT

Hi! I am also having the same issue. I cannot change my store name and my shipping labels are coming out incorrectly. I tried to call in but I waited 45 minutes and the team never answered. PLEASE help my shipping labels look so unprofessional....I screenshotted what is happening. I cannot edit this anywhere. I also emailed support about a week ago and have not received a response.

Re: How do I change my Ship from name?

nika — Tue, 09 Feb 2021 21:20:49 GMT

@hancurran Did you try @AdamB's steps on the previous page, too? And that's not working either?

correcting business name and emails

RusticTees — Thu, 29 Apr 2021 13:35:51 GMT

I have used square a couple years, I started a new business and have changed my business name and email, invoices have been great and have all the right business name and email on receipts , I recently started the weebly account and my receipts going out are ok with the new business name but my notification on a sale is coming to my old business name on it and also to old email account, this information with my old business name and email is listed on the top of receipts

Re: correcting business name and emails

ashc — Fri, 30 Apr 2021 15:07:05 GMT

Hey @RusticTees and welcome to the Community.

I moved your post to a thread where this question was raised by a few other sellers.

Check out the Best Answers for details on the two places to check.

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!

Re: Square Store conversion

Dirty2Dreamy-2 — Mon, 10 May 2021 05:24:20 GMT

I'm having trouble with my UPS Labels. It still says "My Business" at the top instead of the name of my actual business. How do I fix this?

Re: Square Store conversion

Valentina — Mon, 10 May 2021 17:32:12 GMT

Our team would be able to look into this with you to pinpoint why this is appearing, @Dirty2Dreamy-2!

When you have a moment, please reach out by phone by logging into your Square account and heading here.