thread Re: Square Online Store: Turn on Local Delivery in Archived Discussions (Read Only)

Square Online Store: Turn on Local Delivery

Tom — Tue, 21 Apr 2020 00:22:58 GMT

This post was updated by a community moderator on April 20, 2020 to reflect app improvements and feature enhancements.

In many areas of the US, we know that the recent measures to control the coronavirus outbreak are impacting your business. To help you continue serving your customers, local delivery is now available with your Square account.

With the delivery feature turned on, customers can select delivery at checkout and also opt in to receive delivery text alerts. Order tickets sent to your kitchen will print all delivery details in the notes section. New delivery functionality lets you set estimated delivery time, delivery fee, and minimum delivery order value.

To turn on Local Delivery:

If you're new to Square or haven't set up a Square Online Store, follow these steps first: How to Sell Online and Allow for Pickup Orders. Next, sign into the online Square Dashboard and proceed with the process below. If you're in the retail business or a shop owner, you'll want to follow these steps instead.

Note: Delivery is available to sellers in every country Square Online Store has launched in, however, order text alert notifications are only enabled in the US at this time.

For an illustration on what your customer sees and steps to complete the delivery order process, have a look at the presentation below.

If you'd like to see a comprehensive guide, check out this article in our Support Center: Learn how to set up local delivery.

In a neighborhood where your customers can come to you? Consider trying out curbside pickup: Turn on Curbside Pickup.

Let us know how it's going and don't hesitate to raise any questions!

Re: Square Online Store: Turn on Local Delivery

porktaco — Tue, 24 Mar 2020 13:55:14 GMT

@Tom thanks for the update and for shedding some light on Square's online store fulfillment options. Do you know if Square plans to release a "flex-delivery" style delivery fulfillment option that could utilize third-party driver pools?

Re: Square Online Store: Turn on Local Delivery

peacefulbelly — Tue, 24 Mar 2020 16:37:20 GMT

Thanks Tom. This looks great for restaurants but we are also have a greenhouse. I would like to take orders now for delivery in the future ie. next week, next month, or a specific day two months from now. Any chance for that feature soon?

Re: Square Online Store: Turn on Local Delivery

Tom — Tue, 24 Mar 2020 18:00:53 GMT

Hey @peacefulbelly — thanks for checking in.

I ran your post by some team members and I don't have a specific timeline available for when an extended delivery date feature may be available. That being said, we do have a partnership with Postmates that may help with what you're looking for: Postmates on-demand delivery with Square.

Note that the Postmates flow is not seamlessly integrated with the buyer checkout flow so the buyer will have to check out via one channel. On the seller side, you would need to schedule the delivery separately via the Postmates portal. This adds a few steps — but it can work for now. Keep in touch and let us know how it goes!

Re: Square Online Store: Turn on Local Delivery

Tom — Tue, 24 Mar 2020 18:39:35 GMT

Hi @porktaco — great to hear from you again! Hope you're doing well. I don't have specifics on hand right now but I'm checking in with a few team members. Thanks for your patience and we'll be back with more clarity as soon as possible. 🙏

Re: Square Online Store: Turn on Local Delivery

SimplyWine — Wed, 25 Mar 2020 02:45:00 GMT

Hi @Tom we are excited for this delivery feature since a lot of wine stores use Square and do local delivery. One question: when the orders show up in my orders page on the iPad and Square Backoffice it shows "Pickup" but the delivery info is in the notes. And all actions revolve around pickup... See below.

Re: Square Online Store: Turn on Local Delivery

lukejj — Wed, 25 Mar 2020 01:06:04 GMT

@Tom @SimplyWine I was wondering the same thing. I noticed it still shows up a pickup order on the dashboard and also on the backend via an API request. Would love it in the future this could be its own fulfillment type to where it could be integrated into a local delivery management system for capturing proof of deliveries.

Also it would be super cool if this could be added to the POS app so the employees could create an order with local delivery as the fulfillment method. Thank you

Re: Square Online Store: Turn on Local Delivery

Tom — Wed, 25 Mar 2020 01:16:47 GMT

Hey @lukejj and @SimplyWine — thank you for bringing this up. I see what you mean: Delivery orders currently show up as Pickup in the Square Order Manager.

I surfaced with our eCommerce folks and they're working to get this sorted out. I can't share out a specific timeline for that right now, but please keep watch in your dashboard and this article for updates: Local Delivery. In the meantime — to keep things organized — you can use the order notes to identify delivery orders. The order notes will show that the buyer selected delivery and include their delivery details.

Hope this helps for now. Appreciate your patience, and please don't hesitate to let us know if anything else comes up. 💯

Re: Square Online Store: Turn on Local Delivery

JeffBarriault — Wed, 25 Mar 2020 11:42:04 GMT

Does ordering from the online store deduct inventory?

Re: Square Online Store: Turn on Local Delivery

AshleyK — Wed, 25 Mar 2020 17:57:28 GMT

Hi @JeffBarriault great question. Yes, our online ordering system does deduct from the inventory, but only after the order is accepted.

Re: Square Online Store: Turn on Local Delivery

wildharefarm — Wed, 25 Mar 2020 18:30:19 GMT

Thank you for the videos! I can't seem to toggle on pickup and delivery for my location at the same time. I have to disable delivery to turn on pick up and vice versa? What am I missing?

Re: Square Online Store: Turn on Local Delivery

sammyg — Wed, 25 Mar 2020 19:22:30 GMT

Thank you so much for launching this so quickly. Going to put it into use today!

I just noticed that the "delivery instructions" are showing up without any spaces and is very hard to read. Currently we have bullet points that work perfectly when someone selects Pick-Up, but if you do a delivery order the instructions are all getting smooshed together. See attached photo :

Re: Square Online Store: Turn on Local Delivery

Anthem — Wed, 25 Mar 2020 19:59:24 GMT

@Tom Thanks for the videos, really helpful. We've been working with a mobile ordering app for over a year that integrates directly into the Square POS flow. It's been great but not the fastest moving given that they are working through a back door. So, when this pandemic hit I didn't have a great workaround when deciding to try delivery's in our coffee shop.

I've turned everything on today, working through the online store to get it cleaned up and off to the races. Thrilled to see Square continue to expand the features natively available to us.

Re: Square Online Store: Turn on Local Delivery

AshleyK — Wed, 25 Mar 2020 20:06:30 GMT

@wildharefarm That's definitely interesting as you should only be able to have both turned on - you cannot have delivery without pickup at the moment. I would encourage you to check out this help article to make sure the basics of everything else is set up just fine and let me know if you are still seeing issues. Screenshots are also helpful if you have them, and please remember to blur out all sensitive information!

@Anthem Thank you so much for sharing your kind words. It's really appreciated and we love that you love the feature!

Re: Square Online Store: Turn on Local Delivery

AshleyK — Wed, 25 Mar 2020 20:13:04 GMT

@sammyg that definitely sounds like a confusing issue! We will need someone from our Weebly Support team to take a closer look at your account because this could be a possible line break issue or a bug. Please contact them here to get that started!!

Re: Square Online Store: Turn on Local Delivery

redwagonplants — Wed, 25 Mar 2020 21:17:08 GMT

I also have a greenhouse business and need to schedule delivery in the future. Not same day, like a restaurant. Any chance that feature could be added very soon?

Re: Square Online Store: Turn on Local Delivery

JustinC — Thu, 26 Mar 2020 14:33:57 GMT

@redwagonplants - We can certainly pass your request up to the Online Store Team for consideration! We'll loop back here with future announcements as they come.

Re: Square Online Store: Turn on Local Delivery

TheNest — Thu, 26 Mar 2020 23:14:41 GMT

This is a great feature that is very helpful. I wonder if the team could fix The square register all the orders still say pick up and there’s no differentiation between pick up and delivery. Also our customers allowed to tip on online orders?

Re: Square Online Store: Turn on Local Delivery

isabelle — Fri, 27 Mar 2020 00:44:55 GMT

Hey @TheNest-

Thanks for your input on our new feature!

Yes, customers can tip on orders placed through the Square Online Store. Take a look at my best answer in this thread for instructions. Let me know if you have any questions about this.

Re: Square Online Store: Turn on Local Delivery

friteandscoop — Fri, 27 Mar 2020 00:52:42 GMT

Hi there! Thanks for all the hard work. About to start offering delivery on Monday, but I wonder if there's a way to set a specific delivery area. Right now I don't see any restrictions to where we will deliver, which is ... a problem. Am I missing something?