thread Re: Unaware purchase on square card in Archived Discussions (Read Only)

Unauthorized charges on my square card

debedwell — Tue, 24 Mar 2020 16:21:52 GMT

I was wondering how long does a claim take to get your refund on unauthorized charges. I had 4 or 5 yesterday. I deactivated my card but I am out a couple hundred dollars that I can't spare right now. I just started using the square card around the first of the year.

Re: Unauthorized charges on my square card

Kassi_ — Wed, 25 Mar 2020 16:21:41 GMT

Hey there @debedwell -

Welcome to the Community!

Usually, you can expect a final resolution email from our Square Card team within 60 days of your claim being initiated. If you have any follow-up questions you can reply to the email you received from the team after initiating your claim.

Thank you for your patience while we dig into you claim!

Re: Unauthorized charges on my square card

bleelee1467 — Thu, 20 Aug 2020 11:19:20 GMT

How do I report unauthorized trans actions on my card? I had over $1500 used and have been trying to get ahold of someone to help...Can you Please help me?

Brenda Lee

Re: Unauthorized charges on my square card

WtwBlankets24 — Tue, 17 Nov 2020 03:10:20 GMT

I too was charged over $1,250 in unauthorized transactions as well. Square is closed right now, but I am freaking out. I cannot be out this money and need some answers quickly. I disabled my card immediately and these transactions (5 of them) are showing pending.

Unaware purchase on square card

Shawshank — Sun, 22 Nov 2020 11:02:04 GMT

It's for youtube premium. I never signed up for it. It's not on my youtube acct. How do I get more info on the purchase?

Re: Unaware purchase on square card

ashc — Sun, 22 Nov 2020 12:59:25 GMT

Hi @Shawshank,

I'd recommend checking out this Support Center article on filing a claim with your Square Card here.