Square Marketing: Why does one customer show they've opened a marketing email multiple times?

SMW — Fri, 03 Apr 2020 15:46:26 GMT

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Under the email reporting (so cool by the way) 1 customer showed pretty quickly "4 opens" of the same email. What would cause this? I doubt the customer went out and into the email 4 times in a row but this is a new platform for me. Thanks!

Re: Square Marketing Why does one customer show they opened the email 4 times

nika — Thu, 26 Mar 2020 15:39:16 GMT

@SMW Happy to hear you're liking the reporting feature! 😁

I double checked with one of our Marketing specialists. Any time your customer opens your campaign email (if they need to go back and reference something or re-read) it will tally up each "open" next to their name. Also, if they forward your campaign to other people, that "open" number will also include each of those forwarded opens.

Hope this helps clear things up. Sounds like people are liking what you're putting out there!

thread Square Marketing: Why does one customer show they've opened a marketing email multiple times? in Archived Discussions (Read Only)

Square Marketing: Why does one customer show they've opened a marketing email multiple times?

Re: Square Marketing Why does one customer show they opened the email 4 times