thread Do pending charges fall off when using the Square Card? in Archived Discussions (Read Only)

Do pending charges fall off when using the Square Card?

wodlifediy — Sun, 29 Mar 2020 16:55:21 GMT

[The title of this thread has been edited from the original: Card spend shows duplicate charges]

My husband used our Square card to make business purchases. Our Transactions show 1 completed charge and 4 more duplicate charges pending. Money is debited from the card.

My question is, Will the pending charges fall off and the money be credited back to our card?

Merchant has new card machine and thought it was not working. Card was ran 5 times with machine showing the charge as not completed/approved.

Re: Do pending charges fall off when using the Square Card?

Alex_ — Sun, 29 Mar 2020 17:07:45 GMT

Hi @wodlifediy,

Welcome to the Seller Community. Thanks for posting, and great question!

If you ever have pending funds due to duplicate charges or cancelled authorizations, you will see your Square Card update within 3-4 business days, and the money will return to your balance. If you do not see the funds balance out after the given time frame, we recommend reaching out to our Customer Success Team.

Please let me know if you have any other questions by replying to this thread.

Re: Do pending charges fall off when using the Square Card?

wodlifediy — Mon, 30 Mar 2020 21:47:29 GMT

Thank you for your response. We will follow your advice, wait and see..

Re: Do pending charges fall off when using the Square Card?

Liftbylynley — Wed, 19 Aug 2020 09:23:47 GMT

did you ever see the money return to you after the 3-4 day wait

Re: Do pending charges fall off when using the Square Card?

Mherbert — Tue, 10 Nov 2020 00:37:36 GMT

How do you contact someone it’s been 9 days and I still have a charge pending

Re: Do pending charges fall off when using the Square Card?

Swde3d00jn — Thu, 20 May 2021 11:21:40 GMT

money is not debited from the card squareup. what to do?