thread Re: How to temporarily deactivate Square Online Store in Archived Discussions (Read Only)

How to temporarily deactivate Square Online Store

javamo — Sun, 29 Mar 2020 18:27:31 GMT

I am temporarily closing and want to just deactivate online store. How do I do that?

Re: How to temporarily deactivate Square Online Store

GreySoul — Sun, 29 Mar 2020 18:52:07 GMT

Under your Weebly dashboard:

Website > General Settings > Unpublish

That will deactivate serving of your site, and you just flip the switch when you want it back.

Depending on your domain provider you may be able to put in a single page "place holder" that explains. You should consider also posting to your social media accounts that it's a temporary closure.

Re: How to temporarily deactivate Square Online Store

pessosices — Sun, 29 Mar 2020 20:07:16 GMT

@javamo You can also just turn off your orders instead of unpublishing your whole site.

If you do Pickup Orders - You can go to settings, Pickup & Delivery - and turn off the Toggle for Pickup at the location.

Re: How to temporarily deactivate Square Online Store

archibot — Wed, 08 Apr 2020 17:36:28 GMT

How does one do that?

Thanks,

Mark

Re: How to temporarily deactivate Square Online Store

Joe — Thu, 09 Apr 2020 15:50:38 GMT

Hi there, @archibot 👋 Are you referring to how to disable your Online Store or are you looking to simply looking to turn off your orders?

I will keep an eye out for your response!

Re: How to temporarily deactivate Square Online Store

javamo — Thu, 09 Apr 2020 16:53:24 GMT

Here is what I did:

1. Logged into Square

2. Go to Online Store (this took me to weebly)

3. Click "Settings", then "Checkout".

4. Toggle switch at top of that page that says "Accept online orders"

Here is what it shows below it now that toggled off.

Your online store is not currently accepting orders

You can toggle online ordering on or off. When off, items will still be on your site but not available for purchase.

Can you please add a toggle to pause online orders from the dashboard?

greenecanteen — Tue, 23 Jun 2020 22:29:09 GMT

Can there be a button on square dashboard that let's you pause online orders? For example, perhaps you are busy and can't take anymore online orders for a certain time period. A simple toggle would let you either (1. pause orders indefinitely, or 2. pause orders until the close of business and it would start taking orders automatically after the close of business). This would be super helpful for us because then all of our employees could use this feature instead of contacting the owner to log into their account and turn online orders off. This is cumbersome and a pain if the owner is not near their phone/computer or not in the shop.

Re: Can you please add a toggle to pause online orders from the dashboard?

Joe — Thu, 25 Jun 2020 12:16:50 GMT

Hi there, @greenecanteen 👋 Thanks for reaching out to us here on the Seller Community! Good to hear from you again! Thanks for dropping in here and adding your suggestions for Online Ordering.

I think we may be able to offer a helpful workaround here! I've gone ahead and merged your post into an existing thread of Sellers who also inquired on temporarily pausing orders for the Online Store. This is doable! Take a look at this Best Answer from Pesso on this thread for more info.

Let me know if you have any clarifying questions. We are here to help!

Reconnect online store

KMoonflower — Mon, 28 Sep 2020 01:11:14 GMT

I need to reconnect my online store to my square account, but it keeps saying to contact support without a phone number or way to do that. My business is strictly online and I can not hear well on any phone. Is there a customer service person who can help me with this through email or texting to my registered phone number?

Re: Reconnect online store

JustinC — Tue, 29 Sep 2020 19:47:47 GMT

Hi @KMoonflower - If you're looking to republish your site, visit your Online Store Dashboard > General Settings > Publish.

If you need more assistance, write in to our CS Team for a walkthrough!

Re: Reconnect online store

KMoonflower — Wed, 30 Sep 2020 00:35:48 GMT

Thanks for the info but unfortunately my issue is more complicated then that. I did finally get a hold of someone and there is a bug that is completely preventing me from accessing my website at all.

Before I posted, I had already done what you suggested and still got an error message.

Re: Can you please add a toggle to pause online orders from the dashboard?

MMPCB — Sat, 31 Oct 2020 15:18:46 GMT

We agree! This is how its handled on DoorDash and works great.

There are a few options to pause online orders (30 min / 1 hr / 1.5hrs) and it automatically sends an email to the business address on file when it was deactivated.

To pause orders for longer than 1.5 hrs, you have to manage from the online dashboard, which we appreciate because we dont want our staff to just turn it off indefinitely.

Re: Can you please add a toggle to pause online orders from the dashboard?

cvandyne — Wed, 06 Jan 2021 20:12:25 GMT

Just read through this whole thread and can't believe this still isn't an option. Frustrating because I just completed my entire site on square and now think I'm going to have to do it all over again on another service that offers this feature. Does anyone know of one? I've heard Chow Now is good

Re: Can you please add a toggle to pause online orders from the dashboard?

encountercafe — Thu, 07 Jan 2021 15:26:44 GMT

I too, am both, amazed and very disappointed that we don't mean any more to Square than just to take our money and not provide services we desperately need during this time! I would probably be inclined to switch to a different pos if it wouldn't take so much time and for the learning curve!

can i set to only accept orders when open, or do i have to turn off the cart every day?

capsicum — Fri, 15 Jan 2021 20:20:47 GMT

I don't like having to turn off the cart system every night. But if I don't customers keep ordering food thinking they can get that night, regardless of the hours posted. People just dont read. Is it possible to have it turn off/on automatically? Or must I manually do it, which can be a pain if I am not readily available.

Re: can i set to only accept orders when open, or do i have to turn off the cart every day?

JustinC — Sat, 16 Jan 2021 21:06:48 GMT

I'm afraid you'll need to disable the accepting orders toggle in Settings to prevent customers from ordering each night.

@capsicum

Re: can i set to only accept orders when open, or do i have to turn off the cart every day?

encountercafe — Mon, 18 Jan 2021 13:19:10 GMT

If you go to your Online Store site, click on Settings. Then go down to Pickup and Delivery, click on that. Then click on your location and it will open a small page on the right of your screen. There you will see where you can set the times you want for pickup and delivery. I got caught in that scenario too, and this takes care of that.

Your welcome!

Re: How to temporarily deactivate Square Online Store

Cyndi2 — Thu, 21 Jan 2021 23:46:53 GMT

HI Joe,

I need to just turn off the ability for people to order online but still allow them to see the menu. We are a pop up sushi bar and take pre-orders as we are only open 2 days a week. Is there a way to turn off the orders on square online (via weebly) and make sure people understand it is because you are sold out for the night? I do this on social media to explain but.a lot of people don't see that or check.

Thank you for any answers! 🙂

Re: How to temporarily deactivate Square Online Store

Joe — Fri, 22 Jan 2021 13:16:14 GMT

Hi there, @Cyndi2 👋 Thanks for reaching out here on the Seller Community!

Good question here! Pesso has a good walkthrough here on how to temporarily turn off orders - it should be helpful here.

Let me know if you have any additional questions!

Re: How to temporarily deactivate Square Online Store

Cyndi2 — Wed, 27 Jan 2021 19:05:08 GMT

Thank you so much!! We turned off the pick up toggle that I saw somewhere else on this site and it resulted in purchases this morning that we were not ready for.