thread Re: How to accept payments? in Archived Discussions (Read Only)

Why does my Square Online Store say: This store is not yet accepting payments?

Candleco — Sun, 12 Apr 2020 01:11:46 GMT

The title of this post has been edited from the original: How to accept payments?

Hi I Need help I set up my site but it’s giving me a message saying this store is not yet accepting payments

Re: How to accept payments?

Valentina — Fri, 23 Oct 2020 16:50:02 GMT

Hi there @Candleco - the This store is not yet accepting payments message typically appears when there is an SSL (Secure Sockets Layer) certificate error. SSL is enabled for you by default the first time you publish your website, so you shouldn't need to do anything extra here.

It does, however, take some time to get the SSL up and running on a custom domain name. If you do have a custom domain name, please note that it may take 24 to 48 hours before your site appears normally and securely when searching that domain in a browser. For more details, see our guide here.

If you're still running into a bit of trouble, please ensure that you have followed both Step 1 and Step 2 of this guide to connecting your domain to your Square Online website. Missing the second step is a common mistake I've seen again and again, and will definitely cause some issues.

Definitely reach back out here if you still have concerns - we're happy to take a deeper dive!

help: there is an error on my checkout page as of last night/this morning

candicebrunling — Tue, 07 Apr 2020 17:06:26 GMT

There is an error on my checkout page as of last night/this morning stating "This business is currently not accepting payments." This error was not present yesterday, during business hours.

Tech support robot was not helpful and there seems to be no customer service to call and talk to. Is this happening to others? Please help!! I have people trying to register for my product/service. I, unfortunately, have time constraints too and do not want to lose out on customers.

Thank you!!

Re: help: there is an error on my checkout page as of last night/this morning

Valentina — Wed, 08 Apr 2020 23:46:15 GMT

Sorry to hear about the troubles, @candicebrunling!

If you've already made sure to toggle on the Accept online orders option within the Checkout portion of the Settings section of your Online Store Dashboard, this is more than likely related to an SSL certificate. I've moved your post over to this thread, where another seller saw the same error message. Please let us know here if this doesn't quite get you where you need to be.

In case you still need to get in touch by phone, here are the steps you'll take to get your Customer Code and give us a call.

My website says not accepting payment . i need help

CHWAT2018 — Thu, 09 Apr 2020 21:22:18 GMT

my website isn't accepting payments. i went online to make sure in the checkout session i turned payments on (which it was). can someone help me.

www.curlyhairwat.com is my website

Re: Why is my Square Online store not accepting payments?

Veureste — Fri, 10 Apr 2020 14:46:24 GMT

Hi, did you ever get this fixed? I just published mine and having the same issue

Re: My website says not accepting payment . i need help

JustinC — Sat, 11 Apr 2020 00:59:17 GMT

Hey there @CHWAT2018. Maybe this thread will help. If it didn't let me know so I can dig deeper.

This reply was created from merging an existing thread: R...

laceyday — Sun, 12 Apr 2020 01:20:34 GMT

This reply was created from merging an existing thread: Re: Why is my Square Online store not accepting payments?

It looks like several people are having this same issue. I upgraded my site to a paid one through Weebly on Wednesday and I am still having issues. I wonder if it is because I waited to change my DNS records instead of doing it then? Hope to get some answers soon!

"This store is not yet accepting payments."

bobsingh — Sun, 12 Apr 2020 02:01:34 GMT

This reply was created from merging an existing thread: "This store is not yet accepting payments."

I setup our store for online classes - school.in-school.net and upon published and setting up domain it does not accept payments indicated - "This store is not yet accepting payments." We are launching tomorrow morning and need some help to get rid of this message. Appreciate your attention.

Bob Singh

This reply was created from merging an existing thread: R...

Valentina — Sun, 12 Apr 2020 01:20:59 GMT

This reply was created from merging an existing thread: Re: Why is my Square Online store not accepting payments?

Hi there, @Veureste - if you just published your site, that could be why you are seeing this message at the moment. If you're using a custom domain, it can take 24 to 48 hours before your site appears normally when searching the domain in a browser.

I've moved your post over to this thread, where we outlined why you may be seeing this message. Please let us know if this doesn't get you where you need to be!

Re: Why is my Square Online store not accepting payments?

Valentina — Sun, 12 Apr 2020 01:20:11 GMT

Hey @laceyday - since you mentioned changing your DNS records, it sounds like you've connected a custom domain name. I moved your post over to this thread, as it should shine some light on what you're seeing here. Take a look at the Best Answer here, and let us know if you're still running into trouble!

Re: "This store is not yet accepting payments."

Valentina — Sun, 12 Apr 2020 02:00:50 GMT

Hi there! I've moved your post over to this thread because it looks like you have a custom domain, @bobsingh. The information in this thread should get you pointed in the right direction, but definitely let us know if you're still unsure about what's going on here.

Re: Why is my Square Online store not accepting payments?

laceyday — Sun, 12 Apr 2020 14:11:37 GMT

@Valentina thanks for the reply! It has now been 48 hours and my site is still showing as not secure and I cant take payments. Any help?

Re: Why is my Square Online store not accepting payments?

AshleyK — Mon, 13 Apr 2020 14:15:59 GMT

Hey @laceyday I'm stepping in for @Valentina here. Make sure you have your SSL turned on. To do this, open the website in the site editor and go to the Settings tab, then click the enable toggle for SSL. Thanks!

Re: Why is my Square Online store not accepting payments?

laceyday — Mon, 13 Apr 2020 15:59:04 GMT

@AshleyK Hi! My site is an online Square store hosted by Weebly and there is no option to toggle the SSL on/off. That seems to only be available in a standard Weebly site. I will attach a screen shot. Below is the only thing that mentions SSL and states that it is always enabled. I have already upgraded to a custom domain which is shown as the current site address.

Re: Why is my Square Online store not accepting payments?

AshleyK — Mon, 13 Apr 2020 17:34:42 GMT

Thank you so much for sending the screenshot! Let's try un-publishing the site with the option in Website > General Settings, then publish again and give it a minute.

If that doesn’t work then you will need to contact Weebly support and have an engineer look at it.

Let me know if you have any other questions and thanks again for working with me on this.

Re: Why is my Square Online store not accepting payments?

lhenley — Mon, 13 Apr 2020 22:07:07 GMT

The same thing is happening to me. At first I thought it had to do with the days/hours that I set for the "delivery" option. But I changed that, and it's still happening. We were hoping to go live with the site this week for our customers, but can't until this is resolved. It says "

This store is not yet accepting payments." when trying to checkout.

Re: Why is my Square Online store not accepting payments?

laceyday — Mon, 13 Apr 2020 22:30:42 GMT

@lhenley I ended up contacting support via live chat and Mia refreshed my DNS records, republished my site and viola! Less than 5 minutes and everything is working now. You may want to give that try. Good luck!

Re: "This store is not yet accepting payments."

orizume — Thu, 21 May 2020 17:21:46 GMT

Hello,

I'm having this problem right now too.

I set up my website on Tuesday, but now two days later it's still giving this same message: "This store is not yet accepting payments."

I've checked that the toggle to accept online orders is set, and the bank account information has been verified. Are there any other steps I can take?

The website is:

https://www.orizume.ca/

Thank you for your help!

Re: How to accept payments?

sam1y — Fri, 22 May 2020 06:20:32 GMT

Hello,

My site is also saying that it is not yet accepting payments, I feel like I’ve tried everything to fix it. I’ve gone into setting and activated the site to accept payments, I’m not using a custom domain, and I’ve gone through and set up all of my personal information, taxes, shipping, etc., I’m not sure why I still can’t accept payments.

thanks!