thread Re: At checkout choosing fulfillment method is confusing. in Archived Discussions (Read Only)

Feature Request: Re-work the fulfillment selection flow during online checkout

alifindings — Thu, 30 Jul 2020 15:02:49 GMT

The title of this post has been edited from the original: How to get both pickup and shipping options to show in online checkout using links?

I am including checkout links in my newsletters (through Square) and I have all of my inventory set up as "physical" and have selected the "ALL" option for the SHIPPING OR PICKUP tab. When I tested this however, it only shows the choice of PICKUP rather than offering customers choose between the two. How do I set it up so that they can CHOOSE between shipping or pickup?

Please note, I've enabled pickup and shipping on my Online Square Store as well.

Thank you

Re: How to get both pickup and shipping options to show in online checkout using links?

Valentina — Thu, 30 Jul 2020 15:06:49 GMT

Hi there @alifindings - as long as you've enabled both pickup and shipping in your online store settings, your customers should be able to choose between these options at checkout. Once your customers have added items to their cart, they can click their cart in the top right-hand corner, and will see a place to Change the fulfillment option.

The grey Order will be shipped box shown below will appear at the bottom of the sidebar menu if your customer is on a desktop computer, or the bottom of the screen on a mobile device. Depending on how many items are in the cart, they may need to scroll a bit to see the Fulfillment method option shown in this screenshot. Your customers can change the fulfillment method by selecting Change within either field.

Once your customer has clicked Change, they'll see the options below, and can select Pickup in order to change the fulfillment method.

If this doesn't quite get you where you need to be, please respond with a link to your online store so we can take a walk through your checkout flow.

Edited in July 2020 to confirm that changes to the checkout flow would be considered a feature request at this time - we'll update this thread if changes are made here.

Online Order only shows Shipping Option with no Pick-up option

theoldtownshop — Thu, 30 Jul 2020 15:10:23 GMT

This reply was created from merging an existing thread: Online Order only shows Shipping Option with no Pick-up option

We are testing online ordering for a specific retail item and need help. At Online Checkout, it states that shipping and pick-up are available fulfillment options. But, there is place to select "pick-up" as the fulfillment option, and it is only Shipping. The Location and Item are correctly set-up for shipping and pick-up. Any ideas?? Thanks all.

Re: Online Order only shows Shipping Option with no Pick-up option

Valentina — Sat, 11 Apr 2020 01:13:35 GMT

Hi @theoldtownshop - just want to make sure we're on the same page before we dig in here.

You mentioned that you are not seeing Pickup as a fulfillment option in your title here, but also said that Shipping and Pickup options are being shown as fulfillment options at checkout. Could you please clarify what fulfillment options you're seeing at checkout?

Can you also confirm that you'd like to offer both Pickup and Shipping as fulfillment options? Thanks in advance!

Re: Online Order only shows Shipping Option with no Pick-up option

theoldtownshop — Sat, 11 Apr 2020 03:47:35 GMT

Hi. Shipping and pick up are mentioned on the initial screen when you select the number of items to purchase. After selecting the quantity, the only option for the order is to Ship. There is no option for Pick-up even though it is mentioned. After testing it myself, it seems that it is an either or. So, we just turned off pick up and we can ship. thanks for looking into this.

Re: Online Order only shows Shipping Option with no Pick-up option

Valentina — Sun, 12 Apr 2020 01:36:33 GMT

Interesting - I haven't heard of this happening with the Square Online Store yet.

Did you set up an online store using the free Square Online Store option, or did you create your online store using a different eCommerce platform, @theoldtownshop?

Re: Online Order only shows Shipping Option with no Pick-up option

PennybLee — Wed, 15 Apr 2020 19:03:34 GMT

I am having the same problem. It offers me to give clients the option for pick up but when I look at the order on the customer's side it doesn't show a pick-up option only shipping choices. Please help.

Re: Online Order only shows Shipping Option with no Pick-up option

AshleyK — Thu, 16 Apr 2020 14:29:51 GMT

Hey @PennybLee I'm really sorry you are having this issue. Do you have any screenshots you can provide that would help us see what you are seeing? I would love to dig deeper into what is going on. Also, please be sure to blur out any personal business or customer information from your screenshot.

Re: Online Order only shows Shipping Option with no Pick-up option

PennybLee — Thu, 16 Apr 2020 17:18:49 GMT

Hi Ashley K, I really don't know how to take screenshots. It basically shows up as the customers total with the shipping options offered. It doesn't show a pickup option or the delivery option (that I just applied to my settings last night). This seems to be an issue because I have seen other posts here with the same problem and it is not solved because no one has given the way to resolve it. I wish someone would really help me because all my clients our local and will be picking up products, they won't want to do shipping.

Re: Online Order only shows Shipping Option with no Pick-up option

AshleyK — Thu, 16 Apr 2020 19:31:51 GMT

Thanks for trying! Make sure you have pickup AND delivery turned on, otherwise it won't show. Also, I know you said you just turned it on, but please check again and make sure to hit "save,' after setting up your delivery settings.

Let me know if you still have trouble after trying that.

Re: How to get both pickup and shipping options to show in online checkout using links?

SoliMusic — Tue, 21 Apr 2020 17:23:47 GMT

Hi, I'm having the same issue with both shipping options Shipping & Pickup NOT showing up when using the Item Shipping Link in Square. It works fine on the Online Store, but NOT when using the checkout link. All shipping options are enable. Any suggestions? Thanks, Dave...

Re: How to get both pickup and shipping options to show in online checkout using links?

JustinC — Wed, 22 Apr 2020 21:02:52 GMT

@SoliMusic since you're still not seeing the pickup/delivery option after trying @Valentina's post, I suggest reaching out to our eComm Team for a hand.

squ.re/contact

Re: How to get both pickup and shipping options to show in online checkout using links?

TattzSupplies — Fri, 24 Apr 2020 14:52:57 GMT

having an issue with pickup clients constantly moving straight through chckout.
Is there any way to have both options available and have the customers choose between Shipping and Pickup?
I am getting tired of reimbursing shipping fees.
It is a simple radio button selection that should be available for any brick and mortar store that also has an online presence.

Re: Online Order only shows Shipping Option with no Pick-up option

TattzSupplies — Fri, 24 Apr 2020 15:34:05 GMT

The issue is everything defaults to shipping in the cart.
When the cart pops up on the right side, it says "Order will be shipped" and the customer has to manually click "Change" next to the "Order will be shipped" or under fulfillment in order to change it.
It would be an easier and more seamless experience if the customer could just select a radio button for shipping, pickup or delivery on the checkout screen.

In the first pic, you see what customers need to do to change it (click on a link and go to a pop up).
In the second, in my opinion, is a better place to do it. Place radio buttons for Pickup and Delivery options if turned on.

Re: Online Order only shows Shipping Option with no Pick-up option

AshleyK — Sun, 26 Apr 2020 17:49:58 GMT

@TattzSupplies Thank you for sharing those screenshots along with providing feedback toward this experience. I completely understand wanting to have the options side by side - it streamlines the process for customers and helps prevent any mistakes that may be made if they miss the "change" button.

As you may know, this is a feature request at this time, but I will happily bubble this feedback to our development team so they understand this is a change our sellers are looking for.

Re: Online Order only shows Shipping Option with no Pick-up option

TattzSupplies — Sun, 26 Apr 2020 18:53:30 GMT

Hi Ashley,

Yes, I also submitted this separately as a feature request on the general discussion board.
When you go to check out, the easiest way I can represent this is under "SHIPPING METHOD", make a dialog box such as this for it:

Re: Online Order only shows Shipping Option with no Pick-up option

AshleyK — Wed, 29 Apr 2020 11:15:14 GMT

@TattzSupplies thanks again for sending that over. I agree - that is really helpful and it forces a customer to notice the shipping options whereas the "change" button may be missed.

I will share this with the development team again as well. 🙂

Re: Online Order only shows Shipping Option with no Pick-up option

psully002 — Thu, 07 May 2020 14:56:55 GMT

I'm having the same issues. Our store has only been shipping to our clients, but now that we will be reopening soon, we want to do contactless curbside pick up.

So, I enabled the PIck-up option and when I did a mock check out it only shows Pick up and no other options. We do have some clients who live far away and want them to be able to select the Shipping option over PIck-up. See attached screenshot.

How do I give them the option to choose between Pick-up and Shipping?

Thank you.

Patty

At checkout choosing fulfillment method is confusing.

eKernallyYours — Sat, 09 May 2020 00:58:36 GMT

We do shipping, pick up and delivery... at the checkout it defaults to shipping and I have people paying the flat rate to have it shipped when they actually want it delivered. Is there a way to make this check out experience easier? Something like a radio button box be created that the customer would have three choices at time of checkout?

Re: Online Order only shows Shipping Option with no Pick-up option

nika — Sat, 09 May 2020 13:56:28 GMT

Hi @psully002- Did you happen to see @TattzSupplies screenshots that they shared on the first page of this thread?

Shipping will be the default option when you have both shipping and pickup enabled. Your customer will have to change the fulfillment method and make it so that they want to pick their items up instead of shipped if that's what they want.

I know it's not an ideal experience for customers, but it's something we're working on.