thread Re: How can a customer access their online gift card purchase if the mistakenly entered the wrong em in Archived Discussions (Read Only)

eGift Cards: How do I fix the email address for an eGift card my client purchased?

Jocxx3 — Tue, 31 Mar 2020 20:51:06 GMT

The title of this thread has been edited from the original: Wrong email for e-gift card

Hi! My client purchased an e-gift card but accidentally mistyped her email address when sending it. Is there a way to fix this?

Re: Wrong email for e-gift card

pessosices — Tue, 31 Mar 2020 18:28:42 GMT

@Jocxx3 Absolutely!
On your Web Dashboard, go into Transactions, find the transaction, click on the eGift Card in the transaction and you can click Re-Send and type in the correct email address, and that should do it!

Re: Wrong email for e-gift card

ALPHAO — Tue, 16 Jun 2020 14:00:41 GMT

I understand about resending the receipt to the person that purchased it but we need to resend to the person receiving the gift card because it is a gift. Do we need to clear the balance and refund or is there a way to edit that email?

Re: Wrong email for e-gift card

Kassi_ — Wed, 17 Jun 2020 14:35:04 GMT

Welcome to the Community, @ALPHAO -

Normally, if it was sent to someone accidentally - they usually ignore or delete the email.

But I can see your concern too. I would recommend to zero out the balance of the gift card that was sent to the wrong email and create a new one for the correct email.

The decision is up to you. Please let me know if you have any other questions.

Can you change the email address associated with an established e-gift card?

jennangel5 — Thu, 02 Mar 2023 00:22:38 GMT

If someone wants to change the e-mail registered to an e-gift card, is that possible?

Re: Can you change the email address associated with an established e-gift card?

DinaLRosenberg — Thu, 02 Mar 2023 16:30:22 GMT

Yes from square home click gift cards.

Then select electronic gift cards

Find the one that you want to change- hit Resend and then put in new email address

Re: Can you change the email address associated with an established e-gift card?

_Violet — Thu, 02 Mar 2023 22:51:58 GMT

Hi @jennangel5 - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where other Square Sellers have asked this question as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

And thank you, @DinaLRosenberg for answering this one! ⭐

How can a customer access their online gift card purchase if the mistakenly entered the wrong email?

familyzoo — Tue, 26 Dec 2023 16:39:50 GMT

How can a customer access their online gift card purchase if the mistakenly entered the wrong email? And how can you redeem a gift card purchased online if they don’t have the bard code or number?

Re: How can a customer access their online gift card purchase if the mistakenly entered the wrong em

JK_Fiber_Art — Tue, 26 Dec 2023 21:03:29 GMT

Hi Familyzoo,

Just a thought to check out - since almost everything is based on email addresses, if a wrong address is used by mistake, you may be able to update the address via your Square Account Dashboard - see this previous post. As for not having any bar code info or card numbers - perhaps contacting Customer Support would be the next option.

Re: How can a customer access their online gift card purchase if the mistakenly entered the wrong em

_Violet — Tue, 26 Dec 2023 22:01:05 GMT

Hi @familyzoo - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to the thread that @JK_Fiber_Art mentioned where other Square Sellers have asked this question as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

Please see the reply from @pessosices, which has been marked as the Best Answer to this question and includes the steps to resend the gift card to the correct email address.

I hope this information is helpful, but please do let me know if you have any additional questions 🙂