thread Need assistance printing the payroll report in Archived Discussions (Read Only)

Need assistance printing the payroll report

wendll — Sun, 05 Apr 2020 15:00:58 GMT

Trying to export a payroll report for 2019 payroll, the date range keeps defaulting to a single day and wont allow for a start and finish date to be unique. Any help would be awesome.

Re: Need assistance printing the payroll report

mattd — Sun, 05 Apr 2020 17:31:49 GMT

Welcome @wendll,

When exporting a custom payroll report on a computer, you should be able to set the time frame you are looking for, then export.

"To download a custom report:

Visit the History tab of your online Payroll dashboard.
Click “Export Custom Report”.
Select a date range, employee(s), and the report type"

I would suggest to not have multiple windows of this history running. If it continues to happen, maybe try clearing your cache and cookies as a last resort.

Re: Need assistance printing the payroll report

JustinC — Tue, 07 Apr 2020 14:51:08 GMT

Hey @wendll. Reaching out to our Payroll Team to see if they've gotten reports of the same issue. I'll be back once I hear back. Thanks for your patience.

Re: Need assistance printing the payroll report

JustinC — Tue, 07 Apr 2020 15:19:03 GMT

I'm back

Talked with my Team and they're thinking you're having browser issues. If you haven't already, switch to a support browser like Google Chrome Also, try zooming out of the page a little to view the entire calendar so you can see the place to enter a custom date range.

If you're still having issues, reach out to our Payroll Team for further assistance: squ.re/contact