https://community.squareup.com/t5/Archived-Discussions-Read-Only/credit-card-error/m-p/162031#M22855 <P>Hi there, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/268467">@kaitilee16</a>&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span> Thanks for taking the time to reach out to us here on the Seller Community! Happy to have you in the fold.</P> <P>&nbsp;</P> <P>So sorry for the trouble, here! One quick clarifying question - is you customer getting a red error outline within the card number field on the Invoice? - or are they getting an actual decline notification when submitting payment?&nbsp;</P> <P>&nbsp;</P> <P>If they are experiencing the latter, there are many factors that can contribute to a card being declined. Here is a <A href="https://squ.re/3cYVAEb" target="_blank">helpful resource</A> to help navigate the determining factors.</P> <P>&nbsp;</P> <P>I will keep an eye out for your response!</P> Fri, 10 Apr 2020 14:14:28 GMT Joe 2020-04-10T14:14:28Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/credit-card-error/m-p/161953#M22854 <P>I sent an invoice to a customer, he tried to pay and it gave him an error saying his card was invalid, but it's not. Is there a way to fix it so he can pay his invoice?</P> Thu, 09 Apr 2020 21:52:11 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/credit-card-error/m-p/161953#M22854 kaitilee16 2020-04-09T21:52:11Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/credit-card-error/m-p/162031#M22855 <P>Hi there, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/268467">@kaitilee16</a>&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span> Thanks for taking the time to reach out to us here on the Seller Community! Happy to have you in the fold.</P> <P>&nbsp;</P> <P>So sorry for the trouble, here! One quick clarifying question - is you customer getting a red error outline within the card number field on the Invoice? - or are they getting an actual decline notification when submitting payment?&nbsp;</P> <P>&nbsp;</P> <P>If they are experiencing the latter, there are many factors that can contribute to a card being declined. Here is a <A href="https://squ.re/3cYVAEb" target="_blank">helpful resource</A> to help navigate the determining factors.</P> <P>&nbsp;</P> <P>I will keep an eye out for your response!</P> Fri, 10 Apr 2020 14:14:28 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/credit-card-error/m-p/162031#M22855 Joe 2020-04-10T14:14:28Z