thread Re: How do I disable gift cards or promotions? in Archived Discussions (Read Only)

How do I disable gift cards or promotions?

Edentine — Sun, 12 Apr 2020 16:36:26 GMT

[The title of this thread has been edited from the original: Discounts on gift card]

I put a discount on a single E gift card I sent a customer because I made a mistake and wanted to offer them something.

now it appears if I was to send another person a gift card but DID NOT want to discount it- that the system is not allowing me to deactivate the 100% discount-

I was told by square to “toggle” it off back in the promotions screen but it won’t save ?

how do I put it back ?

Re: How do I disable gift cards or promotions?

Alex_ — Sun, 12 Apr 2020 16:51:20 GMT

Hi @Edentine,

Thank you for posting in the Seller Community. Welcome!

I'm happy to help look into this. What steps are you taking/what action are you completing to end the series? Also, what internet browser are you using?

I'll keep an eye out for your reply in this thread.

Re: How do I disable gift cards or promotions?

Edentine — Sun, 12 Apr 2020 16:55:12 GMT

Hi- thank you for reaching out-

I’m using Chrome

I don’t know what you’re asking exactly

I thought it was clear?

Re: How do I disable gift cards or promotions?

Alex_ — Sun, 12 Apr 2020 16:59:06 GMT

@Edentine,

Chrome is definitely our most supported browser.

Sorry for the confusion. Where in the dashboard are you going to try and delete the discount? Do you mind sending us a screenshot? Thank you!