thread Re: Unable to fully link Square Online to Facebook Shops in Archived Discussions (Read Only)

How can I connect my Square Online website to my Facebook page?

renmishele — Tue, 11 May 2021 22:52:28 GMT

The title of this post has been edited from the original: facebook marketplace

I've found out that some e-commerce platforms allow integration with facebook marketplace so that you can easily post to that audience without remaking each item description. Is there a way to do with with square?

Facebook shop with Weebly/Square integration.

whiteheat166 — Tue, 24 Sep 2019 13:54:58 GMT

Why can does my inventory not update on facebook with weebly integration. It is showing out of stock.

(This post has been edited by a moderator to make the results searchable)

Re: Facebook shop with Weebly/Square integration.

kellyj — Tue, 24 Sep 2019 20:45:20 GMT

@whiteheat166

Ususally issues like this are caused by incorrect items links in your Square Item Library.

I'd suggest signing into your Squareup.com Dashboard > Weebly > Store > Items > Item Library

Any errors should show up there and that would be the first place in troubleshooting this.

If making any updates to this area does not help- we'd suggest getting in touch with our Customer Success team so they can look further into this for you.

Re: facebook marketplace

Valentina — Mon, 13 Jul 2020 18:42:12 GMT

As long as you've set up your Square Online Store, you can connect to Facebook, @renmishele. One of the required steps for connecting involves syncing your Item Library to your Facebook account, which will allow you to use Facebook Shop to make items visible to your customers on your Facebook Page.

It sounds like this is what you're looking for, but please let us know if it's not!

How do i share

Lok — Sun, 03 May 2020 23:01:39 GMT

How do I share on social media?

Re: How do i share

isabelle — Tue, 05 May 2020 00:32:47 GMT

Hey @Lok-

Please reply in this thread with a bit more information on what you're looking for or need help with. I'll look forward to your reply! 💭

Re: How do i share

Lok — Tue, 05 May 2020 00:39:24 GMT

I was wondering how to share on Facebook so people can pay for my items. I think I figured it out but please give advice if possible.

Re: How do i share

isabelle — Tue, 05 May 2020 17:36:02 GMT

Hey @Lok!

Yes, you can. Take a look at @Valentina's best answer for some further insight.

Trouble Connecting Facebook with Square Website via weebly

580mercantile — Thu, 14 May 2020 02:09:07 GMT

Hey! I am having trouble connecting my online store with my facebook. I keep getting hit with too many redirects.

I have tried clearing my history, cookies, cache. I have tried 2 different (safari and chrome) I have also tried the wifi connections at my shop and at my house.

I hit the "Connect Facebook Account" and it redirects me to weebly login, then to Facebook, then throws up the error page.

Re: Trouble Connecting Facebook with Square Website via weebly

isabelle — Fri, 15 May 2020 19:12:24 GMT

Hey @580mercantile-

Thanks for posting in the Seller Community, and sorry to hear that you've been having trouble connecting your Square Online Store and Facebook.

Is this what you're seeing prior to the error in the Square Online Dashboard > Online Store > Website > Facebook?

What device are you attempting to do this on? Did you have a Weebly store, or any other store prior to creating your Square Online Store?

Let me know, as I want to make sure we get this figured out! 🤓

Re: Trouble Connecting Facebook with Square Website via weebly

580mercantile — Fri, 15 May 2020 19:33:01 GMT

Hey Isabelle,

I have attempted this on my MacBook and my desktop computer.

I do believe we had a Weebly account in early 2018 when we were testing out what platform would work best for us for our website. I was curious if this could be the root of the problem?

and yes, I try to connect through the tabs under the website editor.

Even if I try to login into Weebly Using the Facebook login it throws up that error page, but I can successfully enter with the google sign in

Re: Trouble Connecting Facebook with Square Website via weebly

isabelle — Sun, 17 May 2020 23:23:30 GMT

I have heard of a similar "looping" issue (try to link Facebook, taken to a login page) with folks who had a Weebly account or page previously. You'll want to give our Support Team a call so they can either merge the two accounts, or disable the Weebly one that you're not longer using @580mercantile.

Really sorry about this! Feel free to post back in this thread after you speak with them if you have any additional questions.

error message when trying to connect weebly facebook business account

Ashleycrodden — Thu, 02 Jul 2020 13:26:42 GMT

i keep getting an error message when connecting weebly to facebook / or vv. i go into the facebook link on the weebly page and it never connects? help? my shop page on facebook is not syncing correctly with my updated products.

Re: error message when trying to connect weebly facebook business account

nika — Fri, 03 Jul 2020 17:27:06 GMT

Hey @Ashleycrodden- Try kellyj's steps above and see if that helps you out. If you're still having issues, go ahead and reach out to our CS team.

Facebook/instagram business page

Summersays — Sun, 12 Jul 2020 14:58:55 GMT

How do connect square items lists on my biz pages? Please help. I’m loosing customers due to booking and charges issues!!

Re: Facebook/instagram business page

Valentina — Mon, 13 Jul 2020 18:43:51 GMT

Have you had a chance to try following the steps linked in the Best Answer yet, @Summersays? You'll need to make sure your Square Online Store is set up first, then the steps should make sense. Let us know if you have specific questions so we can give you a hand!

Not Able to Connect Facebook Page

KGVmonograms — Fri, 31 Jul 2020 19:57:39 GMT

I am attempting to connect my Square store to my Facebook page. I am getting this error:

A Facebook Page can only be connected to one store at a time. KG's Vinyl Monograms is already in use by another Square store. You can remove the existing connection to use the Page for this store, or you can select a different Page.

I don't have another Square store I don't believe. I have been searching for hours trying to find where another store is connected and see if I could unlink but can't even find the setting to unlink it. Any ideas?

Re: Not Able to Connect Facebook Page

KGVmonograms — Fri, 31 Jul 2020 20:04:25 GMT

I figured out how to unlink and re-link right after posting this. 🙂

Re: error message when trying to connect weebly facebook business account

SickLabs — Sat, 08 Aug 2020 18:20:25 GMT

I am having this same problem! Did you ever get it resolved?

Square/weebly Online store items will not synch to Facebook

hdevyn — Thu, 20 Aug 2020 20:20:58 GMT

I have read several threads where others seemed to have or be having a similar issue. When I get to the import your items step, it shows 11 items, I click next. I either get an error message or it seemingly is a "success" but alas zero items are showing in the Facebook store. I have tried and retried for several days now. Speaking live to someone would be greatly appreciated! Thank you!