thread Re: Can we place items on hold? in Archived Discussions (Read Only)

Can we place items on hold?

HauntedBookShop — Wed, 15 Apr 2020 16:33:49 GMT

Now that all of my sales are 100% online due to COVID-19, I'm having an issue whereby I can no longer set items to the side for a period of time (our usual Hold Policy is 2 weeks) until they can get it without the high probability of someone else coming along online and buying it. Is there a way to place an item on hold? I know I can make it hidden, but that only works if the item is unique--many times I have several copies and I want to sell the other ones

Re: Can we place items on hold?

HauntedBookShop — Wed, 15 Apr 2020 16:36:22 GMT

One fix, that would fix another issue I have, would be to make it so that items listed on an Invoice are put on hold. It's definitely a problem to solve because creating an Invoice for someone means they are buying it, and making payments on it, but someone else can come along online now and buy it

Re: Can we place items on hold?

nika — Sat, 18 Apr 2020 15:10:26 GMT

Really appreciate you sharing how this would be be beneficial for your business @HauntedBookShop. I'll make sure to pass this along to our Engineering team for possible development in the future. 👍

Re: Can we place items on hold?

sbfehling27 — Mon, 21 Sep 2020 23:47:01 GMT

Yes! Removing inventory once invoiced would be extremely helpful!!

Re: Can we place items on hold?

BreadShopSF — Thu, 06 Jan 2022 15:09:30 GMT

Was there ever any progress on this? I am looking for a similar feature for my business

Re: Can we place items on hold?

_Violet — Sat, 08 Jan 2022 14:38:20 GMT

Hi @BreadShopSF - Thanks for reaching out to us here on the Square Seller Community.

I don't believe this is an available feature in the Square Online Store at this time, but I will certainly double-check with our Online Store Support Team and get back to you once I've confirmed with them.

Otherwise, I believe the closest feature would be a scheduled pickup order but it sounds like we want to hold these items for the customer before we process their payment.

I'll be right back! Thanks for your patience in the meantime 🙂

Re: Can we place items on hold?

_Violet — Tue, 11 Jan 2022 21:08:14 GMT

Hi there again @BreadShopSF - Hope you had a great weekend!

I'm following up with the info I was provided by our Online Store Support Team.

We don't have an option to put items on hold. But you could create a 100% off coupon to allow the customer to complete the checkout flow if they want to come into the physical location and pickup/pay for the item they put on "hold" with you.

I hope this information is helpful but please do let us know if you have any additional questions.