thread Re: Can I confirm/accept or deny client booked appointments? in Archived Discussions (Read Only)

Can I confirm/accept or deny client booked appointments?

Cojack1982 — Fri, 17 Apr 2020 18:45:07 GMT

[The title of this thread has been edited from the original: Auto Confirming appointments]

Want to be able to confirm the appointment manually

Re: Auto Confirming appointments

isabelle — Fri, 17 Apr 2020 18:42:28 GMT

Hey @Cojack1982-

I want to make sure I understand what you're asking for.

Are you looking to be able to accept or reject appointments after your clients book them?

If so, we have a Reservation Guarantee setting where it will require the Seller to accept or deny incoming appointments:

I hope that's helpful! Let me know if you have any questions about this.

Is there an option to accept or deny an appointment when someone books ?

jamiekagy7 — Mon, 08 Feb 2021 20:00:51 GMT

Is there an option to accept or deny an appointment When someone books ?

Re: Is there an option to accept or deny an appointment when someone books ?

nika — Tue, 09 Feb 2021 22:08:37 GMT

Hi @jamiekagy7- Glad you asked because YES, there is! I moved your post here so you can check out Isabelle's answer to this exact question.

Re: Can I confirm/accept or deny client booked appointments?

LECMassage — Thu, 01 Apr 2021 23:28:51 GMT

Client got my confirmation but it doesn't show up on my calendar and when i go to client, it says appointment unconfirmed. How do I confirm manually?

Re: Can I confirm/accept or deny client booked appointments?

JustinC — Fri, 02 Apr 2021 19:37:54 GMT

Hey @LECMassage - are you able to tap the appointment on your calendar and see an option to confirm? I'm looping in our Appointments experts for a hand.

Re: Can I confirm/accept or deny client booked appointments?

LECMassage — Fri, 02 Apr 2021 20:12:06 GMT

Hi Justin,

Appt doesn't show in my calendar. I assumed since it was not showing as confirmed, it was not on my calendar. I have to go to contacts to see clients appt and from there I had to take payment. Very weird.

Re: Can I confirm/accept or deny client booked appointments?

JustinC — Sat, 03 Apr 2021 19:42:42 GMT

Gotcha. From the Appointments Details page, you will be able to see the appointment confirmation details. If an appointment has not yet been confirmed by your client, you can either resend a confirmation request or mark the appointment as confirmed.

You can also view all of your client’s confirmation status’ directly from your Appointments Calendar on your Appointments Dashboard.

Confirmed appointments will show a check mark next to the appointment, and unconfirmed appointments will show a question mark.

@LECMassage

Manually accept appointments

NailsbyHailey — Fri, 09 Apr 2021 07:32:05 GMT

Is this a way I can manually accept appointments? Mine are being accepted automatically.

Re: Manually accept appointments

Minion — Fri, 09 Apr 2021 11:25:41 GMT

If you go into Appointments>Settings>Calendar & Booking look under Reservation Guarantee check the box that says "business must accept or decline al appointment requests"

How can i review appointment before accepted

MzMonreaux — Fri, 30 Apr 2021 17:00:11 GMT

I’ve noticed on some square pages. U have the option to view the appointment and accept or deny. I’d like to be able to filter my appointments like this can anyone please direct me how to turn on this feature.

Re: Auto Confirming appointments

Penderysalon — Fri, 25 Nov 2022 14:59:57 GMT

I have my calender set this way but the other day and client booked and I never was asked to accept the appointment. How is this?

Re: Auto Confirming appointments

Laurie_ — Sun, 27 Nov 2022 04:08:32 GMT

Hi there @Penderysalon,

Just so we're on the same page with you here, are you able to send through a screenshot of your current Calendar & Booking settings?

We'll keep a lookout for your reply!