Emailed receipt has old date

dmfaria — Mon, 20 Apr 2020 13:33:01 GMT

I had to resend a receipt to a customer and it has an old date on the bottom, but I cannot find where to edit it. Where do I look? Thanks

Re: Emailed receipt has old date

Joe — Tue, 21 Apr 2020 11:24:02 GMT

Hi there, @dmfaria 👋 Thanks for reaching out here with your question on the Seller Community! We are happy to have you.

We can clarify this one! Square receipts are automatically stamped to the time-code in which the transaction was taken, meaning that the receipt is registered to the exact time the transaction was completed. There is currently no way to edit a time on a receipt or backdate it to a previous time.

If you are concerned that your receipt truly is reflecting a wrong timestamp, we would recommend flagging it over to our Support Team. They'd love to take a look and see where the issue lays.

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Emailed receipt has old date

Re: Emailed receipt has old date